Restaurant Order Support Specialist

Tarro; Pajo; On-site; PHP 223,000 - 312,000; Full time

Job summary

Wonders (Tarro) is seeking a Customer Service Representative in Cebu, Philippines to be the voice of Wonders for restaurant partners. You will take customer orders with warmth, ensure smooth transactions, and provide friendly support to callers.

We value calm problem-solvers with strong communication, active listening, and tech-savviness who can follow processes, adapt quickly, and uphold professionalism in a fast-paced environment.

Qualifications

• Strong Communication Skills – Speak and write clearly and concisely.
• Active Listening & Emotional Intelligence – Stay calm, patient, and professional.
• Tech-Savvy – Confident using computer tools and typing while on calls.
• Process-Oriented & Disciplined – Follow instructions, avoid shortcuts, and stick to protocols.
• Problem-Solving Mindset – Think critically and help customers in real time.
• Adaptability & Resilience – Stay flexible and positive when things change quickly.
• Reliability & Accountability – Show up on time and meet expectations.
• Integrity & Professionalism – Do the right thing and support a respectful team environment.

Responsibilities

• Handle customer orders with accuracy, warmth, and efficiency.
• Pass basic Tier 1 agent certification after new hire training; progress to Tier 2 within 6 months.
• Convert calls into successful orders and upsell where appropriate.
• Learn tools and processes to handle calls efficiently and empathetically.
• Adhere to work schedules, including graveyard shifts and non-traditional rest days.

Job description

Wonders (Tarro) is seeking a Customer Service Representative in Cebu, Philippines to be the voice of Wonders for restaurant partners. You will take customer orders with warmth, ensure smooth transactions, and provide friendly support to callers.

We value calm problem-solvers with strong communication, active listening, and tech-savviness who can follow processes, adapt quickly, and uphold professionalism in a fast-paced environment.