Client Operations & Insights Specialist

Tarro; Pajo; On-site; PHP 1,842,751 - 3,071,253; Full time

Job summary

Tarro is seeking an Operations Specialist in Cebu to enhance our support organization. You will manage inbound customer calls, ensuring quality and professionalism while assessing client needs for potential escalations. Strong English communication and detail-oriented skills are essential for this role, as you will engage directly with US-based restaurant owners. Join us in empowering small businesses and take part in a fast-growing company committed to diversity and success.

Qualifications

• Professionally fluent in English, able to build rapport with US-based restaurant owners.
• Strong active listening and comprehension skills.
• High agency and ability to take initiative when issues arise.
• Capable of writing clear summaries under pressure.

Responsibilities

• Handle inbound customer calls maintaining accuracy and professionalism.
• Identify client-facing signals for escalation.
• Reach out for confirmations to enhance customer experience.
• Provide structured summaries for escalations.
• Analyze customer data for proactive insights.

Skills

Fluent English communication

Active listening

Detail-oriented

Organizational skills

Job description

Tarro is seeking an Operations Specialist in Cebu to enhance our support organization. You will manage inbound customer calls, ensuring quality and professionalism while assessing client needs for potential escalations. Strong English communication and detail-oriented skills are essential for this role, as you will engage directly with US-based restaurant owners. Join us in empowering small businesses and take part in a fast-growing company committed to diversity and success.