English Customer Service Representative

Tarro

Pajo

On-site

PHP 223,200 - 334,800

Full time

14 days+

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Job summary

Tarro is seeking Customer Service Representatives to provide exceptional service to our restaurant partners. The role involves managing customer orders efficiently, ensuring positive experiences, and addressing issues calmly under pressure. Ideal candidates should be adaptable and possess strong communication skills, with opportunities for growth and regularization.

Qualifications

Ability to handle customer issues calmly and professionally.
Experience in food service, call centers, or order-taking environments is a plus.

Responsibilities

Take customer orders with accuracy, warmth, and efficiency.
Assist customers in choosing menu items and troubleshooting order issues.
Demonstrate reliability by following assigned work schedules.

Skills

Strong Communication Skills

Active Listening

Problem-Solving

Adaptability

Tech-Savvy

Job description

About Us

Wonders (Tarro) is a fast-growing, mission-driven tech company dedicated to helping brick and mortar restaurants in the US thrive by giving them access to powerful yet easy-to-use technology that helps them simplify operations and strengthen their connections to customers.

We are looking for Customer Service Representatives to be the voice of Wonders and act as a seamless extension of our restaurant partners, taking customer orders with accuracy, warmth, and efficiency to ensure every guest has a smooth and satisfying experience.

What we’re looking for

We are searching for customer-focused, adaptable, and detail-oriented individuals to join our team as Customer Service Representatives. In this role, you will play a key part in delivering exceptional service to restaurant customers, ensuring smooth order transactions, and providing the best possible experience for every caller. We need individuals who can think on their feet, remain calm under pressure, and problem-solve in real-time to help customers navigate their orders seamlessly.

We value strong communicators who can actively listen, follow structured processes, and maintain professionalism at all times. If you’re someone who thrives in a fast-paced environment and enjoys helping others, this could be the perfect opportunity for you!

What you’ll accomplish

Ability to pass basic Tier 1 agent certification after new hire training
Be regularized by passing Tier 2 agent certification (within 6 months)
Call Conversion Rate: Effectively convert a high percentage of calls into successful orders, improving performance over time as experience grows
Develop a strong understanding of our tools and processes to handle calls efficiently and with empathy while minimizing errors to maintain smooth and efficient transactions.
Schedule Adherence: Demonstrate reliability and accountability by following assigned work schedules, which may include graveyard shifts and rest days that don’t always fall on weekends..
Problem-Solving & Upselling: Effectively assist customers in choosing menu items, recommend add-ons, and troubleshoot any issues they encounter.

About You

Communication & Emotional Intelligence

Strong Communication Skills – Speak and write clearly and concisely.
Active Listening & Emotional Intelligence – Stay calm, patient, and professional—even in tough situations.

Tools & Process Readiness

Tech-Savvy – Confident using computer tools and typing while on calls.
Process-Oriented & Disciplined – Follow instructions, avoid shortcuts, and stick to protocols.

Problem-Solving & Adaptability

Problem-Solving Mindset – Think critically and help customers in real time.
Adaptability & Resilience – Stay flexible and positive even when things change quickly.

Ownership & Team Culture

Reliability & Accountability – Show up on time and meet expectations.
Integrity & Professionalism – Do the right thing and help create a respectful team environment.

Bonus Points

While not required, the following skills and experiences will give you an edge:

Proven experience handling live customer issues under pressure.
A strong career growth mindset and willingness to learn and adapt quickly.
Experience in food service, call centers, or order-taking environments.

If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!

Wonders (Tarro) is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

Seniority level