Restaurant Operations Lead (FOH/BOH)

My Happy Concept Group; San Juan; On-site; PHP 279,000 - 446,000; Full time

Job summary

My Happy Concept Group is seeking an Assistant Restaurant Manager to oversee daily restaurant operations in a fast-paced setting, ensuring smooth service from opening to closing. The role requires coordinating FOH and BOH activities, supervising staff, managing schedules, cash handling, inventory, and maintaining food safety and guest satisfaction.

You will support the Restaurant Manager, handle customer inquiries and complaints, monitor costs, and drive service excellence through training and

Qualifications

• Experience in restaurant operations and management.
• Knowledgeable in FOH and BOH operations.
• Knowledgeable in inventory, cash handling, and sales monitoring.
• Strong leadership and staff management skills.
• Good communication and customer service skills.
• Ability to handle customer complaints and operational concerns.
• Can work under pressure and handle multiple tasks.
• Flexible with work schedules and shifting duties.

Responsibilities

• Assist the Restaurant Manager in daily restaurant operations to ensure efficiency.
• Take full operational responsibility in the absence of the Manager and ensure policy compliance and safety standards.
• Supervise, coach, and support restaurant personnel to maintain productivity and service excellence.
• Assist in scheduling staff, monitoring attendance, evaluating performance, and ensuring manpower coverage.
• Handle customer inquiries, concerns, and complaints promptly to maintain satisfaction.
• Monitor cleanliness, food quality, service standards, inventory, and overall efficiency.
• Assist in controlling labor, food, and operating costs while achieving profitability targets.
• Verify accuracy of cash handling, sales transactions, and daily reports.
• Coordinate equipment maintenance and facility repairs as needed.
• Implement company programs, promotions, and directives from Management.
• Relieve absent FOH staff by performing duties (waiter, cashier, guest assistance) as needed; eligible for service charge allocation.
• Perform other duties as assigned by Manager or Management.

Skills

Restaurant operations

Leadership

Staff management

Customer service

Communication

Cash handling

Inventory management

Sales monitoring

FOH/BOH knowledge

Flexibility

Job description

My Happy Concept Group is seeking an Assistant Restaurant Manager to oversee daily restaurant operations in a fast-paced setting, ensuring smooth service from opening to closing. The role requires coordinating FOH and BOH activities, supervising staff, managing schedules, cash handling, inventory, and maintaining food safety and guest satisfaction.

You will support the Restaurant Manager, handle customer inquiries and complaints, monitor costs, and drive service excellence through training and