FOH Experience Lead — Guest Service & Team Leader

Link Business Process Inc.; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Link Business Process Inc. is seeking a Dining Room Supervisor to oversee all dining room operations, lead a waitstaff team, and ensure exceptional guest experiences.

The role requires strong leadership, top-tier customer service, and the ability to coordinate between FOH and Kitchen teams to maintain service excellence. Shifts may include evenings, weekends, and holidays; prior supervisory experience in hospitality is essential to manage busy dining periods and ensure compliance with safety

Qualifications

• Experience as waiter/waitress or server in supervisory role (2–3 years)
• Strong leadership, interpersonal and team-management skills
• Excellent customer service and communication abilities
• Ability to work fast-paced shifts and manage multiple tasks

Responsibilities

• Oversee all dining room operations and maintain service standards
• Ensure high levels of guest experience and handle complaints professionally
• Lead and mentor waitstaff to deliver consistent service quality
• Coordinate FOH and Kitchen operations and ensure clear communication
• Monitor dining supplies and stock levels, coordinate restocking with management
• Promote upselling of menu items and beverages to guests
• Assist in creating menus and specials in collaboration with the Corporate Chef/Operations
• Ensure food safety and hygiene protocols are followed by staff
• Maintain a clean, safe, and welcoming dining environment
• Address guest concerns promptly and escalate as needed
• Guarantee proper handling, storage and serving of food and beverages

Skills

Leadership

Interpersonal

Team management

Customer service

Communication

Attention to detail

Organizational skills

Job description

Link Business Process Inc. is seeking a Dining Room Supervisor to oversee all dining room operations, lead a waitstaff team, and ensure exceptional guest experiences.

The role requires strong leadership, top-tier customer service, and the ability to coordinate between FOH and Kitchen teams to maintain service excellence. Shifts may include evenings, weekends, and holidays; prior supervisory experience in hospitality is essential to manage busy dining periods and ensure compliance with safety