Restaurant Manager

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 446,000 - 781,000; Full time

Job summary

A leading recruitment company in Metro Manila seeks a managerial candidate to oversee branch operations of a restaurant. Responsibilities include managing cash transactions, ensuring customer service excellence, and handling staff training and complaints. The ideal candidate has at least 3 years of restaurant experience, strong communication skills, and the ability to lead a team effectively. This role is pivotal in driving customer satisfaction and operational efficiency.

Qualifications

• At least 3 years of experience in the restaurant industry.
• Strong communication skills, tact, and diplomacy.
• Self-motivation and ambition required.
• Strong communication, tact and diplomacy.
• Ability to lead and motivate teams and influence people.
• Self-motivation and ambition.
• Commercial awareness.
• Enthusiasm and the ability to learn quickly.
• Good organisational skills.
• Energy and stamina, as well as resilience.
• A results-driven approach to work.
• Decision-making and problem-solving skills.

Responsibilities

• Manage branch operations ensuring smooth store and restaurant functions.
• Oversee cash transactions and reconciliations.
• Address customer complaints and maintain high service levels.
• Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
• Answer guests’ phone and online inquiries.
• Ensure customer transactions are processed promptly and accurately.
• Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
• Ensure daily collection deposits are done on time.
• Identify and communicate any accounting related issues to management promptly.
• Ensure that products are properly displayed, stocked, and labeled.
• Responsible for developing and implementing the visual strategy for displaying products.
• Identify trends and monitoring supply and demand.
• Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Perform suggestive selling.
• Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
• Interpret sales reports and providing guidance on how to improve figures and customers engagement.
• Communicate with customers and address any problem they may have.
• Serve as the primary point of contact for customer service.
• Keep customers happy by delivering excellent service.
• Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.

Skills

Customer service

Communication skills

Leadership

Organizational skills

Education

Graduate of HRM or business-related courses

Job description

Responsibilities

• Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
• Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
• Welcome customers, provide assistance, and respond to their concerns.
• Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
• Answer guests’ phone and online inquiries.
• Ensure customer transactions are processed promptly and accurately.
• Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
• Ensure daily collection deposits are done on time.
• Identify and communicate any accounting related issues to management promptly.
• Ensure that products are properly displayed, stocked, and labeled.
• Responsible for developing and implementing the visual strategy for displaying products.
• Identify trends and monitoring supply and demand.
• Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Perform suggestive selling.
• Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
• Interpret sales reports and providing guidance on how to improve figures and customers engagement.
• Communicate with customers and address any problem they may have.
• Serve as the primary point of contact for customer service.
• Keep customers happy by delivering excellent service.
• Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.

Qualifications

• Graduate of HRM or business-related courses.
• With at least 3-year experience in the restaurant industry.
• Excellent customer service skills.
• Strong communication skills, tact and diplomacy.
• The ability to lead and motivate teams and influence people.
• Self-motivation and ambition.
• Commercial awareness.
• Enthusiasm and the ability to learn quickly.
• Good organisational skills.
• Energy and stamina, as well as resilience.
• A results-driven approach to work.
• Decision-making and problem-solving skills.