Restaurant Manager (Graduate of HRM or Business Course)

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 335,000 - 558,000; Full time

Job summary

A recruitment outsourcing company is seeking a skilled individual to manage branch operations in the restaurant industry. The ideal candidate will have a degree in HRM or business-related fields and at least three years of experience, showcasing excellent customer service and communication skills. Responsibilities include overseeing daily operations, ensuring customer satisfaction, handling cash transactions, and collaborating with the marketing team for promotions. This role is crucial in fostering a welcoming environment and driving business success.

Qualifications

• At least 3 years of experience in the restaurant industry.
• Ability to lead and motivate teams.
• Energy and stamina to handle a fast-paced environment.
• Strong communication, tact and diplomacy.
• Ability to lead and motivate teams and influence people.
• Self-motivation and ambition.
• Commercial awareness.
• Enthusiasm and the ability to learn quickly.
• Good organisational skills.
• Energy and stamina, plus resilience.
• Results-driven approach to work.

Responsibilities

• Manage branch operations ensuring smooth restaurant functions.
• Welcome and assist customers while addressing their concerns.
• Oversee cash transactions and accounting duties as per policies.
• Develop visual strategy for product displays.
• Collaborate with marketing for campaigns and promotions.
• Ensure transactions processed promptly and accurately.
• Address employee and customer complaints or requests; maintain cash accuracy.
• Ensure daily deposits are done on time.
• Identify and communicate finance-related issues to management promptly.
• Display, stock, and label products properly; develop visual merchandising.
• Identify trends and monitor supply and demand.
• Collaborate with marketing on campaigns and ideas.
• Recommend ways to reach broader audiences (discounts, social ads).
• Promote the brand in the local community through events.
• Perform suggestive selling.
• Initiate changes to improve business and profitability (e.g., adjust hours).
• Interpret sales reports and guide improvements in figures and engagement.
• Serve as primary contact for customer service; keep customers happy.
• Conduct daily briefings coordinating front and back of house; address issues.

Skills

Customer service skills

Strong communication skills

Leadership ability

Self-motivation

Organizational skills

Commercial awareness

Resilience

Goal-oriented

Education

Graduate of HRM or business-related courses

Job description

Qualifications:

• Graduate of HRM or business-related courses.
• With at least 3-year experience in the restaurant industry.
• excellent customer service skills.
• strong communication skills, tact and diplomacy.
• the ability to lead and motivate teams and influence people.
• self-motivation and ambition.
• commercial awareness.
• enthusiasm and the ability to learn quickly.
• good organisational skills.
• energy and stamina, as well as resilience.
• a results-driven approach to work.

Job Description

• Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
• Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
• Welcome customers, provide assistance, and respond to their concerns.
• Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
• Answer guests’ phone and online inquiries.
• Ensure customer transactions are processed promptly and accurately.
• Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
• Ensure daily collection deposits are done on time.
• Identify and communicate any accounting related issues to management promptly.
• Ensure that products are properly displayed, stocked, and labeled.
• Responsible for developing and implementing the visual strategy for displaying products.
• Identify trends and monitoring supply and demand.
• Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Perform suggestive selling.
• Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
• Interpret sales reports and providing guidance on how to improve figures and customers engagement.
• Communicate with customers and address any problem they may have.Serve as the primary point of contact for customer service.
• Keep customers happy by delivering excellent service.
• Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.