Restaurant Manager

Songon Food Corporation; San Juan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Songon Food Corporation is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring smooth FOH and BOH functions, and delivering excellent customer service. You will supervise staff, uphold brand standards, and train teams to perform at peak levels.

The role requires strong leadership, attention to detail, and the ability to coordinate schedules and resources to meet business goals. Join a dynamic team focused on guest satisfaction and operational excellence.

Qualifications

• Experience in restaurant management and oversight.
• Strong leadership and staff development abilities.
• Focus on customer service excellence and brand standards.

Responsibilities

• Lead daily restaurant operations across FOH and BOH.
• Ensure compliance with SOPs, health and safety regulations.
• Conduct daily walk-throughs to meet operational and cleanliness standards.
• Maintain payroll, attendance, and administrative records.
• Develop and manage daily manpower schedules based on needs.
• Monitor service quality and guest satisfaction; address complaints.
• Gather guest feedback and implement improvements.

Skills

Restaurant operations

Staff training

Customer service

People management

Job description

We are seeking a highly motivated and experienced Restaurant Manager to oversee the daily operations of our restaurant. This role is responsible for ensuring smooth front-of-house and back-of-house operations, delivering excellent customer service, supervising and training staff, and upholding brand standards.

RESPONSIBILITIES AND DUTIES

Operational Management

• Supervise and coordinate all daily restaurant operations across front-of-house (FOH) and back-of-house (BOH) areas.

• Ensure compliance with company policies, health and safety regulations, and Standard Operating Procedures (SOPs).

• Conduct daily walk-throughs to ensure the store meets Crosta Pizzeria's operational and cleanliness standards.

• Maintain accurate records of payroll, attendance, and other administrative tasks.

• Develop and manage daily manpower schedules based on operational needs.

Service Excellence

• Monitor and maintain service quality standards to ensure exceptional customer experiences.

• Resolve customer complaints effectively and promptly to maintain a high level of guest satisfaction.

• Interact with guests to gather feedback on food quality and service, and implement improvements as needed.

• Promote a positive store image and enhance brand presence within the local community.

Staff Training & Supervision

• Train new and existing staff on company procedures, customer service, and operational standards.

• Ensure incoming staff comply with store policies and expectations.

• Continuously coach and develop team members to meet performance goals and uphold service standards.

• Foster a collaborative and motivated team environment.