Restaurant Manager (Greenwich)

ALN Group of Companies; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

ALN Group of Companies is seeking a hands-on Restaurant Operations Leader in Metro Manila to oversee daily store activities across shifts and ensure adherence to standards. You will supervise service quality, staff performance, and policy compliance while driving sales and controlling costs.

The role emphasizes strong people leadership, food safety, inventory management, and delivering an exceptional customer experience across all outlets.

Responsibilities

• Oversee daily restaurant operations across shifts to ensure smooth service.
• Ensure store procedures, operating standards, and company policies are followed consistently.
• Monitor cleanliness, equipment condition, and overall store appearance to maintain readiness.
• Drive achievement of daily, weekly, and monthly sales targets and optimize revenue.
• Control operating expenses while maintaining service and product quality.
• Lead, coach, and motivate the restaurant management team and crew; manage staffing needs.
• Monitor attendance, productivity, performance, and compliance with policies; conduct coaching and development.
• Deliver excellent customer service; address feedback and complaints promptly, ensuring customer satisfaction.
• Enforce strict compliance with food safety, sanitation, hygiene, and product quality standards.
• Monitor inventory, ordering, and cost controls; minimize waste and variances.
• Prepare and implement corrective actions; coordinate with support teams as needed.
• Develop future leaders through training, delegation, and performance feedback.
• Maintain strong relationships with employees, customers, suppliers, and stakeholders.

Job description

Key Responsibilities

1. Restaurant Operations

• Manage and oversee the overall daily operations of the restaurant.

• Ensure that all store procedures, operating standards, and company policies are consistently followed.

• Monitor store readiness, cleanliness, equipment condition, and overall restaurant appearance.

• Ensure smooth operations during peak hours and effectively manage operational concerns.

• Conduct regular store inspections and address operational gaps immediately.

2. Sales and Business Performance

• Drive the achievement of daily, weekly, and monthly sales targets.

• Monitor store sales performance and identify opportunities to increase revenue.

• Analyze sales trends, product performance, and customer traffic.

• Implement appropriate action plans to improve sales and store profitability.

• Control operating expenses while maintaining service and product quality.

3. People Management

• Lead, coach, and motivate the restaurant management team and crew.

• Manage manpower deployment and ensure adequate staffing based on business requirements.

• Monitor employee attendance, productivity, performance, and compliance with company policies.

• Conduct coaching, performance feedback, and employee development activities.

• Support recruitment, training, onboarding, and retention of store employees.

• Build a positive and productive working environment.

4. Customer Service

• Ensure that customers receive excellent and consistent service.

• Monitor customer feedback and immediately address complaints or concerns.

• Maintain service speed, order accuracy, product availability, and overall customer satisfaction.

• Ensure that the restaurant provides a welcoming and positive customer experience.

5. Food Safety and Quality

• Ensure strict compliance with food safety, sanitation, hygiene, and product quality standards.

• Monitor proper food preparation, handling, storage, and serving procedures.

• Ensure compliance with health and safety requirements.

• Conduct regular checks to prevent food safety and quality issues.

6. Inventory and Cost Control

• Monitor inventory levels and ensure proper ordering and replenishment.

• Control food, packaging, and operating costs.

• Minimize food waste, spoilage, shortages, and variances.

• Ensure proper receiving, storage, and handling of products and supplies.

• Monitor inventory and cash-related controls to prevent losses.

7. Administrative and Compliance Responsibilities

• Ensure accurate completion and submission of required store reports.

• Monitor cash handling, and other financial control procedures.

• Ensure compliance with company policies and government requirements applicable to restaurant operations.

• Coordinate with the Area Manager, Operations Team, HR, and other support departments regarding store concerns.

• Prepare and implement corrective and preventive action plans when necessary.

8. Leadership and Business Development

• Act as the overall leader of the restaurant.

• Set clear expectations and accountabilities for the management team.

• Develop future leaders through coaching, training, and delegation.

• Identify operational opportunities and recommend improvements.

• Maintain strong relationships with employees, customers, suppliers, and other stakeholders.