Restaurant Manager

Songon Food Corporation; Makati; On-site; PHP 420,000 - 680,000; Full time

Job summary

Songon Food Corporation in Makati, Philippines is seeking a highly motivated Restaurant Manager to oversee daily operations, balancing front-of-house and back-of-house tasks to deliver outstanding customer service. You will supervise staff, schedule shifts, uphold health and safety standards, and ensure adherence to SOPs while promoting the Crosta Pizzeria brand in the local community.

If you thrive in a fast-paced environment and can train, coach, and motivate a diverse team, this role offers

Qualifications

• Hospitality management or equivalent experience.
• Strong leadership and people management skills.
• Excellent communication and customer service focus.
• Ability to supervise FOH/BOH operations and scheduling.

Responsibilities

• Supervise and coordinate all daily restaurant operations across front-of-house (FOH) and back-of-house (BOH).
• Ensure compliance with company policies, health and safety regulations, and SOPs.
• Conduct daily walk-throughs to meet Crosta Pizzeria's operational and cleanliness standards.
• Maintain accurate payroll, attendance, and administrative records.
• Develop and manage daily manpower schedules based on needs.
• Monitor service quality to ensure exceptional customer experiences.
• Resolve customer complaints promptly to maintain guest satisfaction.
• Interact with guests to gather feedback and implement improvements.
• Promote a positive store image and enhance brand presence locally.
• Train staff on procedures, customer service, and standards.
• Ensure staff comply with store policies and expectations.
• Coach and develop team members to meet performance goals.
• Foster a collaborative and motivated team environment.

Job description

We are seeking a highly motivated and experienced Restaurant Manager to oversee the daily operations of our restaurant. This role is responsible for ensuring smooth front-of-house and back-of-house operations, delivering excellent customer service, supervising and training staff, and upholding brand standards.

RESPONSIBILITIES AND DUTIES

Operational Management

• Supervise and coordinate all daily restaurant operations across front-of-house (FOH) and back-of-house (BOH) areas.
• Ensure compliance with company policies, health and safety regulations, and Standard Operating Procedures (SOPs).
• Conduct daily walk-throughs to ensure the store meets Crosta Pizzeria's operational and cleanliness standards.
• Maintain accurate records of payroll, attendance, and other administrative tasks.
• Develop and manage daily manpower schedules based on operational needs.

Service Excellence

• Monitor and maintain service quality standards to ensure exceptional customer experiences.
• Resolve customer complaints effectively and promptly to maintain a high level of guest satisfaction.
• Interact with guests to gather feedback on food quality and service, and implement improvements as needed.
• Promote a positive store image and enhance brand presence within the local community.

Staff Training & Supervision

• Train new and existing staff on company procedures, customer service, and operational standards.
• Ensure incoming staff comply with store policies and expectations.
• Continuously coach and develop team members to meet performance goals and uphold service standards.
• Foster a collaborative and motivated team environment.