Residential Care Chat Specialist

FPS Innovation Labs; Davao City; Sur place; PHP 279 000 - 391 000; Plein temps

Résumé du poste

FPS is seeking a Residential Care Chat Representative in Davao, Philippines. You will deliver exceptional customer service, meet key metrics, and turn challenges into positive experiences for telecom and services clients. This role emphasizes empathy, problem-solving, and clear communication to maintain high satisfaction.

Join a fast-growing team with opportunities for career development and a supportive culture that values integrity and excellence. Training provided; on-site work in Davao.

Qualifications

• 1-2 years of experience in a call center environment (inbound telecommunications)
• Billing experience in a call center is required
• Basic Internet troubleshooting ability
• Inbound sales experience is a plus
• 1+ years PC experience in Windows environment
• Completed Senior High School or equivalent
• Legal age of employment; at least 18 years old

Responsabilités

• Achieve high customer satisfaction and confidence in all interactions
• Meet key metrics: CSAT/OSAT, FCR, Close Rates, AHT
• Document interactions accurately
• Maintain high customer satisfaction
• Convert detractors to promoters
• Understand market behavior and Frontier’s offers
• Clear outstanding orders daily to avoid delays
• Follow procedures and respond to policy changes
• Solve complex customer challenges and regain customer confidence

Connaissances

Good communication

Customer service orientation

Negotiation skills

Goal-driven

Adaptable

Formation

Senior High School diploma

Description du poste

FPS is seeking a Residential Care Chat Representative in Davao, Philippines. You will deliver exceptional customer service, meet key metrics, and turn challenges into positive experiences for telecom and services clients. This role emphasizes empathy, problem-solving, and clear communication to maintain high satisfaction.

Join a fast-growing team with opportunities for career development and a supportive culture that values integrity and excellence. Training provided; on-site work in Davao.