Premium Cable Customer Care Specialist — Growth & Training

Talent Outsourcing Channel Solutions; Murcia; On-site; PHP 260,000 - 420,000; Full time

Job summary

Talent Outsourcing Channel Solutions is seeking a Premium Cable Customer Service Representative in Davao City, Philippines to handle inquiries via email, live chat, and phone with friendly, accurate support. The role emphasizes customer satisfaction and loyalty across channels.

No prior BPO experience is required; a high school diploma or equivalent is accepted. Training is provided, with opportunities for growth in a dynamic outsourcing environment and performance-based recognition.

Qualifications

• Strong written communication skills with excellent grammar and spelling.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Proficiency in using computer systems and CRM software.
• High school diploma or equivalent; BPO experience not required.

Responsibilities

• Respond to customer inquiries via email, live chat, and other written channels.
• Resolve customer issues with empathy, patience, and efficiency.
• Provide accurate product and service information to customers.
• Document interactions and maintain records in company systems.
• Escalate complex issues to appropriate departments when needed.
• Meet or exceed performance targets including response time and satisfaction metrics.

Skills

Written comms

CRM software

Multitasking

Independent worker

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Talent Outsourcing Channel Solutions is seeking a Premium Cable Customer Service Representative in Davao City, Philippines to handle inquiries via email, live chat, and phone with friendly, accurate support. The role emphasizes customer satisfaction and loyalty across channels.

No prior BPO experience is required; a high school diploma or equivalent is accepted. Training is provided, with opportunities for growth in a dynamic outsourcing environment and performance-based recognition.