Customer Service Representative - Davao City

TASQ Staffing Solutions Inc.; Davao del Sur; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Job summary

A staffing solutions company is looking for Customer Service Representatives in Davao City. Candidates will provide exceptional service by responding to inquiries via phone, email, and chat. This role requires a High School Graduate or Senior High Graduate, conversant in English, and amenable to a shifting schedule. Responsibilities include resolving customer issues, maintaining records, and enhancing customer experience. Interested individuals can start ASAP and must be willing to work onsite, including weekends and holidays.

Qualifications

• Conversant in both spoken and written English.
• Willing to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate to improve customer service processes.
• Provide product and service information to assist customers.
• Proactively enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Effective communication

Problem-solving

Customer profiling

Conversational English

Education

High School Graduate or Senior High School Graduate

Job description

TASQ Staffing Solutions Inc.

Negotiable

Chat

Apply

Share

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for Customer Service Representatives to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) or Senior High School Graduate with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Davao City
• Amenable to work on shifting schedule
• Willing to work during weekends and holidays
• Can start ASAP