Onsite Customer Care Specialist - Davao | Flexible Shifts

Gratitude Philippines; Philippines; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Salary up to ₱28,000

Joining bonus ₱1,000

Job summary

Gratitude Philippines is seeking motivated Customer Service Representatives in Davao to assist customers with inquiries and resolve concerns, ensuring a positive customer experience. The role demands clear communication, a customer-focused mindset, and the ability to work in a fast-paced environment.

The position requires at least a high school diploma, a minimum of 6 months of customer contact experience, and willingness to work onsite in Davao with shifting schedules.

Qualifications

• High School or Senior High School graduate.
• Minimum of 6 months of Customer Contact Experience (CCE).
• Good communication and customer service skills.
• Willing to work onsite in Davao.
• Willing to work on shifting schedules.
• Must meet the qualifications required for the preferred location.
• Willing to undergo the recruitment and assessment process.
• Willing to work with Teleperformance Davao.

Responsibilities

• Handle customer inquiries professionally through the assigned communication channels.
• Provide accurate information and assistance based on customer needs.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Communicate clearly and professionally with customers.
• Understand customer issues and provide appropriate solutions or elevate when necessary.
• Maintain accurate records of customer interactions using company systems.
• Follow company policies, procedures, and quality standards.
• Meet assigned productivity, attendance, and customer satisfaction targets.
• Maintain a professional and customer-focused approach throughout interactions.

Skills

Communication skills

Customer service

Education

High School Diploma or equivalent

Job description

Gratitude Philippines is seeking motivated Customer Service Representatives in Davao to assist customers with inquiries and resolve concerns, ensuring a positive customer experience. The role demands clear communication, a customer-focused mindset, and the ability to work in a fast-paced environment.

The position requires at least a high school diploma, a minimum of 6 months of customer contact experience, and willingness to work onsite in Davao with shifting schedules.