Resident Support Coordinator: Fast, Empathetic Service

One CoreDev IT Inc. (CORE); Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

One CoreDev IT Inc. (CORE) is seeking a Resident Support Coordinator to be the first contact for residents, handling inquiries via email and text and ensuring a smooth experience.

You will review, analyze, and address 200+ inquiries weekly, coordinate with internal teams, and de-escalate issues while upholding company policies. Onsite with rotating shifts, strong communication and tech-savviness are essential.

Qualifications

• At least 1 year of experience in property administration, facilities management, housing services, or community management.
• Onsite setup with flexibility for rotating shifts.
• Experience in customer service, hospitality, tenant relations, or account coordination preferred.
• Strong communication and organizational skills with a tech-savvy mindset; Salesforce or Pipefy a plus.

Responsibilities

• Respond to resident inquiries and provide guidance across channels.
• Log, track, and manage interactions with timely follow-ups.
• De-escalate complaints and offer policy-aligned resolutions.
• Collaborate with internal teams to address resident concerns and escalate complex cases.
• Maintain high service quality supported by resident surveys.

Skills

Communication

Organizational skills

Tech-savvy

Empathy

Tools

Salesforce

Pipefy

Job description

One CoreDev IT Inc. (CORE) is seeking a Resident Support Coordinator to be the first contact for residents, handling inquiries via email and text and ensuring a smooth experience.

You will review, analyze, and address 200+ inquiries weekly, coordinate with internal teams, and de-escalate issues while upholding company policies. Onsite with rotating shifts, strong communication and tech-savviness are essential.