CSR (Service Coordinator) - ONSITE

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. is seeking a Customer Service Representative - Service Coordinator to join our team in the Philippines.

You will handle customer concerns and support requests with a customer-focused approach, coordinating with the appropriate teams until issues are resolved. The role requires excellent English communication, strong documentation, and proficiency with CRM systems and help desk tools.

Qualifications

• Excellent English communication, both written and verbal.
• Strong customer service skills for handling complaints or difficult concerns.
• Highly organized and detail-oriented.
• Comfortable using CRM systems and different computer/software tools.
• Good listening and note-taking skills.
• Able to understand customer concerns and route to the appropriate team.
• Able to manage multiple tasks and follow through until completion.
• Previous customer service or support experience preferred.
• Basic troubleshooting knowledge is an advantage but not required.
• Availability Friday through Tuesday, including weekends; fixed off on Wednesday and Thursday.

Responsibilities

• Handle customer concerns and complaints through phone, email, and support tickets.
• Listen carefully, understand the customer's concern, and gather the information.
• Provide clear and professional responses to customers.
• Take accurate notes and document customer concerns in the CRM or support system.
• Assign or escalate concerns to the appropriate team when needed.
• Follow up on open concerns to ensure they are addressed and resolved.
• Keep customers updated on the status of their concerns.
• Manage multiple customer requests while keeping records organized.
• Use CRM, help desk, email, and other computer systems to manage customer information and requests.

Skills

English communication

Customer service

Organization

CRM proficiency

Note-taking

Multi-tasking

Troubleshooting

Experience in CS

Tools

CRM systems

Help desk software

Email platforms

Job description

URGENT HIRING!

We are looking for a Customer Service Representative - Service Coordinator to join our growing team!

Role Overview

We are looking for a customer-focused and organized customer service representative to handle customer concerns and support requests.

The role requires excellent communication, accurate documentation, and the ability to coordinate concerns with the appropriate team until they are resolved.

Key Responsibilities

• Handle customer concerns and complaints through phone, email, and support tickets.

• Listen carefully, understand the customer's concern, and gather the necessary information.

• Provide clear and professional responses to customers.

• Take accurate notes and document customer concerns in the CRM or support system.

• Assign or escape concerns to the appropriate team when needed.

• Follow up on open concerns to ensure they are addressed and resolved.

• Keep customers updated on the status of their concerns.

• Manage multiple customer requests while keeping records organized.

• Use CRM, help desk, email, and other computer systems to manage customer information and requests.

Requirements

• Excellent English communication skills, both written and verbal.

• Strong customer service skills, especially when handling complaints or difficult concerns.

• Highly organized and detail-oriented.

• Comfortable using CRM systems and different computer/software tools.

• Good listening and note-taking skills.

• Able to understand customer concerns and provide the right information or route the concern to the appropriate team.

• Able to manage multiple tasks and follow through until completion.

• Previous customer service or support experience is preferred.

• Basic troubleshooting knowledge is an advantage but not required.

• Friday through Tuesday, including weekends. Fixed day off every Wednesday and Thursday