Resident Experience & Service Specialist

Asia Peopleworks Inc.; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A residential property management company is seeking a Resident Service Associate to oversee customer service operations in a residential property. The role involves managing resident satisfaction, resolving issues, and ensuring compliance with billing standards. Applicants should have a Bachelor's Degree and at least one year of management experience in customer service, preferably in the hospitality industry. This position offers opportunities for professional development and training.

Qualifications

• Graduate of any Bachelor’s Degree.
• At least one year management experience in Customer Service, preferably in hospitality.

Responsibilities

• Manage resident service operations for improved satisfaction.
• Resolve resident issues and ensure billing procedures are properly executed.
• Compile reports in compliance with the Data Privacy Act.

Skills

Customer Service Support

Management methods and techniques

Strong communication skills

Problem solving

Basic accounting skills

Computer literate

Education

Bachelor's Degree

Tools

MS Office Applications

IPAS or NOAH

Job description

A residential property management company is seeking a Resident Service Associate to oversee customer service operations in a residential property. The role involves managing resident satisfaction, resolving issues, and ensuring compliance with billing standards. Applicants should have a Bachelor's Degree and at least one year of management experience in customer service, preferably in the hospitality industry. This position offers opportunities for professional development and training.