Residential Administrative Assistant (Resident Services Staff)

Asia Peopleworks Inc.; Marikina; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Government mandated benefits

Job summary

A leading service management company located in Marikina seeks an experienced candidate to manage resident service operations. Responsibilities include enhancing community engagement and overseeing billing processes. Candidates should have at least three years of management experience in customer service, preferably in the hospitality industry, and a bachelor’s degree. A strong knowledge of management techniques and basic accounting skills is required. This full-time position is on-site in Metro Manila.

Qualifications

• Graduate of any bachelor's degree.
• At least three years of management experience with proven experience in customer service.

Responsibilities

• Manage resident service operations and ensure compliance with company standards.
• Handle and resolve resident concerns, including billing and collections.
• Implement service, billing, and work-order procedures.
• Maintain records, reports, and documentation in compliance with the Data Privacy Act.
• Prepare and monitor purchase requisitions, purchase orders, and payment requests.
• Build strong business relationships with clients and stakeholders.
• Ensure timely issuance of monthly billings and monitor collections.
• Coordinate with the Property Management Team on facility maintenance.
• Support personal development and training.
• Stay updated on industry practices.
• Perform other related tasks.

Skills

Customer Service Support

Problem solving

Management methods and techniques

Basic accounting skills

Computer literacy

Education

Bachelor’s Degree

Tools

MS Office Applications

IPAS or NOAH

Job description

Asia Peopleworks Inc.

On-site - Marikina 1-3 Yrs Exp Bachelor Full-time

Government Mandated Benefits

• Manage resident service operations and ensure compliance with company standards to enhance community engagement and resident satisfaction.
• Handle and resolve resident concerns, including billing and collections, ensuring timely and accurate follow‑through.
• Implement service, billing, and work‑order procedures; ensure all accounting and bookkeeping processes are strictly followed.
• Maintain accurate records, reports, and documentation in compliance with the Data Privacy Act.
• Prepare and monitor purchase requisitions, purchase orders, and payment requests.
• Build strong business relationships with clients, residents, and community stakeholders.
• Ensure timely issuance of monthly billings and monitor collections.
• Coordinate with the Property Management Team on facility maintenance and operational readiness.
• Support personal development and training to progress toward officer‑level roles.
• Stay updated on industry practices and recommend improvements.
• Perform other related tasks assigned by the Resident Services Officer.

Job Specifications

• Graduate of Any Bachelor’s Degree.
• At least three (1) years’ management experience with proven experience in Customer Service (preferably in a hospitality industry).

Requirements

• Customer Service Support.
• Excellent knowledge of management methods and techniques.
• Problem solving.
• Knowledgeable in basic accounting skills.
• Computer literate (MS Office Applications, experience in using IPAS or NOAH is an advantage).