Reservations & Revenue Optimization Specialist

Robinsons Land Corporation; Cebu City; On-site; PHP 260,000 - 520,000; Full time

Job summary

Robinsons Land Corporation is seeking a Reservations Agent in the Revenue and Reservations department. You will manage bookings, ensure data accuracy in the PMS, and actively upsell premium rooms to maximize occupancy and rate integrity.

The role requires strong English communication, attention to detail, and coordination with Front Office and other teams to deliver seamless guest experiences.

Qualifications

• Minimum 1–2 years of experience in reservations, front office, or revenue-related roles.
• Excellent verbal and written English communication skills.
• Strong organizational and time-management abilities with attention to detail.
• Knowledge of PMS/CRS platforms and revenue concepts is preferred.

Responsibilities

• Handle reservation inquiries via phone, email, OTA channels, and internal systems promptly and courteously.
• Enter and maintain accurate booking details in PMS, aligning with rate codes and guest profiles.
• Maximize revenue through upselling and promotion of premium rooms and packages.
• Coordinate with departments to ensure smooth arrivals and guest satisfaction.
• Maintain data integrity, support reporting, and ensure compliance with privacy policies.

Skills

Communication skills

PMS knowledge

Organizational skills

Guest service

Revenue concepts

Tools

Opera CRS

SynXis CRS

Job description

Robinsons Land Corporation is seeking a Reservations Agent in the Revenue and Reservations department. You will manage bookings, ensure data accuracy in the PMS, and actively upsell premium rooms to maximize occupancy and rate integrity.

The role requires strong English communication, attention to detail, and coordination with Front Office and other teams to deliver seamless guest experiences.