Reservations Manager - Island Villa Resort Ops

Mecer Consulting Limited; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

NAISOSO ISLAND VILLAS is seeking a Reservations Manager to oversee daily operations, optimize occupancy, and lead a skilled team across Fiji and related markets.

The role requires 3+ years in hotel/villa reservations, strong RMS/PMS knowledge, and excellent communication. You will coordinate with departments to ensure guest satisfaction and revenue growth.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, or Business (preferred).
• Minimum 3 years’ experience in hotel/villa reservations management.
• Strong knowledge of RMS or similar PMS systems.
• Excellent written and verbal communication.
• Financial acumen with reconciliations and reporting.

Responsibilities

• Oversee daily reservation operations and manage team performance.
• Ensure customer satisfaction through effective communication and problem-solving.
• Maintain accurate records of bookings and guest information.
• Implement strategies to optimize occupancy rates and revenue.
• Collaborate with other departments to enhance guest experiences.
• Train and mentor staff on reservation systems and processes.

Skills

Reservation management

Team leadership

Communication

Organizational skills

Education

Bachelor's degree in Hospitality, Tourism, or Business

Tools

RMS / PMS systems

OTA platforms

Channel managers

Reconciliation tools

Job description

• Oversee daily reservation operations and manage team performance.
• Ensure customer satisfaction through effective communication and problem-solving.
• Maintain accurate records of bookings and guest information.
• Implement strategies to optimize occupancy rates and revenue.
• Collaborate with other departments to enhance guest experiences.
• Train and mentor staff on reservation systems and processes.
• Agency Name : Finest Asia Resources, Inc.
• Agency License No.: DMW-298-LB-03192024-R
• Principal/Employer’s NAISOSO ISLAND VILLAS

• Oversee daily reservation operations and manage team performance.
• Ensure customer satisfaction through effective communication and problem-solving.
• Maintain accurate records of bookings and guest information.
• Implement strategies to optimize occupancy rates and revenue.
• Collaborate with other departments to enhance guest experiences.
• Train and mentor staff on reservation systems and processes.
• Agency Name : Finest Asia Resources, Inc.
• Agency Address: 7/F Vernida IV Building, 128 L.P. Leviste St. Salcedo Village, Makati City, Philippines 1227
• Agency License No.: DMW-298-LB-03192024-R
• Principal/Employer’s NAISOSO ISLAND VILLAS
• Worksite: NADI, FIJI ISLANDS
  
  

For Manpower Pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.

• Bachelor’s degree in Hospitality, Tourism, or Business (preferred).
• Minimum 3 years’ experience in hotel/villa reservations management.
• Strong knowledge of RMS or similar PMS systems.
• Excellent communication skills, written and verbal.
• Strong organizational and leadership abilities.
• Knowledge of OTA platforms and channel managers.
• Financial acumen with experience in reconciliations and reporting.