Reservations Lead: Revenue Focus & Guest Experience

Filinvest Development Corporation; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

A prominent hospitality company is seeking a Reservations Manager to oversee the reservations department across multiple hotel properties. The role involves maximizing revenue, managing booking accuracy, and supervising a team of reservations staff. Responsibilities include handling VIP guest concerns, ensuring compliance with reservation policies, and preparing operational reports. Ideal candidates will exhibit strong leadership, adaptability, and customer service orientation. This position is essential for maintaining high standards and productivity within the reservations function.

Responsibilities

• Oversee the daily operations of the reservations department across multiple hotel properties.
• Ensure accurate room inventory management and maximize revenue opportunities.
• Supervise reservations agents and manage booking accuracy within the Property Management System (PMS).
• Handle escalated guest concerns and enforce reservation policies.
• Conduct booking audits and prepare operational and pickup reports.
• Lead team training and performance management.

Skills

Leadership & Team Management

Customer Service Orientation

Attention to Detail

Problem Solving & Decision Making

Revenue & Yield Management

Communication & Coordination

Reservation Systems Proficiency

Inventory Management

Time Management & Prioritization

Adaptability to Change

Professionalism & Integrity

Result-oriented Mindset

Multitasking Ability

Job description

A prominent hospitality company is seeking a Reservations Manager to oversee the reservations department across multiple hotel properties. The role involves maximizing revenue, managing booking accuracy, and supervising a team of reservations staff. Responsibilities include handling VIP guest concerns, ensuring compliance with reservation policies, and preparing operational reports. Ideal candidates will exhibit strong leadership, adaptability, and customer service orientation. This position is essential for maintaining high standards and productivity within the reservations function.