Reservations Manager

Chroma Hospitality, Inc.; Muntinlupa; On-site; PHP 502,000 - 781,000; Full time

Job summary

Chroma Hospitality, Inc. is seeking a Reservations Manager to oversee daily reservations operations across multiple hotel properties, ensuring accurate inventory, maximizing revenue opportunities, and maintaining service standards.

The role involves supervising reservations agents, coordinating with Front Office, Sales, Revenue and IT teams, managing PMS bookings, rate plans, and VIP concerns, while enforcing policies and conducting audits.

Qualifications

• Leadership & Team Management
• Customer Service Orientation
• Attention to Detail
• Problem Solving & Decision Making
• Revenue & Yield Management
• Communication & Coordination
• Reservation Systems Proficiency
• Inventory Management
• Time Management & Prioritization
• Adaptability to Change
• Professionalism & Integrity
• Result-oriented Mindset
• Multitasking Ability

Responsibilities

• Oversees daily reservations operations across multiple hotel properties.
• Manages booking accuracy in PMS, rate plans, group bookings, and VIP concerns.
• Leads training, performance management, and onboarding of reservations staff.
• Coordinates with Front Office, Sales, Revenue, and IT teams.
• Enforces reservation policies, conducts audits, and prepares reports.

Skills

Leadership & Team Management

Customer Service Orientation

Attention to Detail

Problem Solving & Decision Making

Revenue & Yield Management

Communication & Coordination

Reservation Systems Proficiency

Inventory Management

Time Management & Prioritization

Adaptability to Change

Professionalism & Integrity

Result-oriented Mindset

Multitasking Ability

Job description

Job Description:

FILINVEST COMPANY: CHROMA HOSPITALITY

Position Summary:

Reservations Manager responsible for overseeing the daily operations of the reservations department across multiple hotel properties. Ensures accurate room inventory management, maximized revenue opportunities, and consistent service standards. Supervises reservations agents, supervisors, and assistant managers while coordinating closely with Front Office, Sales, Revenue, and IT teams. Manages booking accuracy within the Property Management System (PMS), oversees rate plans and group bookings, and handles VIP or escalated guest concerns. Enforces reservation policies, conducts booking audits, and prepares operational and pickup reports. Leads team training, performance management, and onboarding to maintain high productivity and guest satisfaction across all properties.

COMPETENCIES AND SKILLS REQUIRED:

• Leadership & Team Management
• Customer Service Orientation
• Attention to Detail
• Problem Solving & Decision Making
• Revenue & Yield Management
• Communication & Coordination
• Reservation Systems Proficiency
• Inventory Management
• Time Management & Prioritization
• Adaptability to Change
• Professionalism & Integrity
• Result-oriented Mindset
• Multitasking Ability