Reservations Manager

Filinvest Group; Muntinlupa; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading hospitality management company in the Philippines is seeking a Reservations Manager responsible for overseeing the daily operations of the reservations department. This role includes managing booking accuracy, supervising team members, and ensuring high service standards across multiple hotel properties. Ideal candidates will have strong leadership skills and experience in customer service, inventory management, and problem-solving. This position offers opportunities to enhance guest satisfaction and maximize revenue through effective management.

Responsibilities

• Oversee daily operations of the reservations department across multiple hotel properties.
• Ensure accurate room inventory management and maximized revenue opportunities.
• Supervise reservations agents, supervisors, and assistant managers.
• Manage booking accuracy within the Property Management System (PMS).
• Handle VIP or escalated guest concerns and enforce reservation policies.

Skills

Leadership & Team Management

Customer Service Orientation

Attention to Detail

Problem Solving & Decision Making

Revenue & Yield Management

Communication & Coordination

Reservation Systems Proficiency

Inventory Management

Time Management & Prioritization

Adaptability to Change

Professionalism & Integrity

Result-oriented Mindset

Multitasking Ability

Job description

FILINVEST COMPANY: CHROMA HOSPITALITY

Position Summary:

Reservations Manager responsible for overseeing the daily operations of the reservations department across multiple hotel properties. Ensures accurate room inventory management, maximized revenue opportunities, and consistent service standards. Supervises reservations agents, supervisors, and assistant managers while coordinating closely with Front Office, Sales, Revenue, and IT teams. Manages booking accuracy within the Property Management System (PMS), oversees rate plans and group bookings, and handles VIP or escalated guest concerns. Enforces reservation policies, conducts booking audits, and prepares operational and pickup reports. Leads team training, performance management, and onboarding to maintain high productivity and guest satisfaction across all properties.

Competencies and Skills Required:

• Leadership & Team Management
• Customer Service Orientation
• Attention to Detail
• Problem Solving & Decision Making
• Revenue & Yield Management
• Communication & Coordination
• Reservation Systems Proficiency
• Inventory Management
• Time Management & Prioritization
• Adaptability to Change
• Professionalism & Integrity
• Result-oriented Mindset
• Multitasking Ability