Guest Experience Associate - Front Desk

Andorra El Nido Leisure Corp; El Nido; On-site; PHP 201,000 - 312,000; Full time

Job summary

Andorra El Nido Leisure Corp in El Nido, Palawan is seeking a Front Office Associate to be the first point of contact for guests. This full-time role delivers warm hospitality, handles arrivals and departures, reservations, and ensures a smooth check-in experience.

You will coordinate with housekeeping and other departments, maintain the front desk area, and assist guests with information about resort facilities and local attractions.

Qualifications

• College diploma or equivalent; hospitality certification desirable.
• Experience in front office or guest services in hospitality.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests warmly on arrival and departure.
• Process check-ins and check-outs accurately.
• Manage room reservations and changes in the PMS.
• Respond to guest inquiries and provide local information.
• Handle complaints with diplomacy and resolve issues.
• Process payments and manage cash/credit card transactions.
• Coordinate with housekeeping and other departments.
• Maintain a welcoming front desk and organized area.
• Answer phones and route calls.
• Perform data entry, reporting, and filing.
• Support special events and guest activities.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

English fluency

Additional languages

Education

College diploma

Hospitality certification

Tools

Property Management System

Job description

Andorra El Nido Leisure Corp in El Nido, Palawan is seeking a Front Office Associate to be the first point of contact for guests. This full-time role delivers warm hospitality, handles arrivals and departures, reservations, and ensures a smooth check-in experience.

You will coordinate with housekeeping and other departments, maintain the front desk area, and assist guests with information about resort facilities and local attractions.