Booking/ Sales Officer

Tao LostBoys, Inc.; El Nido; On-site; PHP 279,000 - 424,000; Full time

Job summary

Tao Lostboys Inc. in Makati seeks a Booking Officer to manage guest reservations and oversee communication from inquiry to confirmation. The role supports bookings, inquiries, and guest records across multiple channels in a fast-paced hospitality setting.

The position involves handling reservations, coordinating with Front Desk and operations, and ensuring accurate, up-to-date booking information while maintaining guest confidentiality.

Qualifications

• Bachelor’s degree in Business Administration, Tourism, Marketing, Communications, or a related field.
• 2–3 years of experience in sales, reservations, or customer service, preferably in hospitality or tourism.
• Excellent verbal and written communication skills.
• Strong customer service skills and attention to detail.
• Comfortable using CRM or booking systems (e.g., Salesforce).
• Organized and able to manage multiple inquiries and bookings simultaneously.
• Ability to work in a fast-paced environment and collaborate with different teams.

Responsibilities

• Respond to guest inquiries through Zoho Mail, Meta, WhatsApp, and Live Chat, ensuring timely and professional responses.
• Process reservations in Salesforce, including new bookings, amendments, cancellations, and guest records
• Provide guests with accurate information regarding trip details, packages, availability, and pricing.
• Assist guests with payment procedures and booking confirmations.
• Address guest concerns and coordinate with the relevant teams when necessary.
• Ensure all reservation details are accurate and properly recorded in the system.
• Coordinate with the Front Desk and operations teams to ensure smooth guest arrivals and departures.
• Assist in monitoring booking availability and ensuring information is updated across platforms.
• Support the team in maintaining organized booking records and documentation.
• Maintain strict confidentiality of guest information and company data.
• Perform other duties related to booking operations and guest support as required.

Skills

Communication skills

Customer service

Organizational skills

CRM experience

Education

Bachelor's degree in Business Administration, Tourism, Marketing, Communications, or related field

Tools

Salesforce

CRM systems

Job description

Company: Tao Lostboys Inc.

Location: El Nido / Coron, Palawan

About Tao Lostboys Inc.

Tao Lostboys Inc. specializes in creating unique travel experiences across the remote islands of Palawan, including El Nido, Linapacan, and Coron.

The company blends adventure with a distinctive approach to travel, hospitality, cuisine, and architecture. Through immersive, sustainable tourism, Tao connects travelers with local communities and the islands' natural beauty. Our journeys are known for their authenticity and for offering guests the opportunity to experience the unspoiled charm of Palawan.

Booking Officer – Role Overview

We are seeking a Booking Officer (Makati-based) to manage guest reservations and ensure smooth communication from the initial inquiry through booking confirmation. This role is responsible for handling reservation requests, maintaining accurate booking records, assisting guests with inquiries, and supporting the company's overall booking operations.

Work Schedule (6 Days a week)

This role operates on a rotating shift schedule to ensure continuous guest support.

• Morning Shift: 6:00 AM - 2:00 PM
• Afternoon Shift: 2:00 PM - 10:00 PM
• Night Shift: 10:00 PM - 6:00 AM

Key Responsibilities

Guest Communication & Reservations

• Respond to guest inquiries through Zoho Mail, Meta, WhatsApp, and Live Chat, ensuring timely and professional responses.
• Process reservations in Salesforce, including new bookings, amendments, cancellations, and guest records
• Provide guests with accurate information regarding trip details, packages, availability, and pricing.
• Assist guests with payment procedures and booking confirmations.
• Address guest concerns and coordinate with the relevant teams when necessary.

Booking Operations

• Ensure all reservation details are accurate and properly recorded in the system.
• Coordinate with the Front Desk and operations teams to ensure smooth guest arrivals and departures.
• Assist in monitoring booking availability and ensuring information is updated across platforms.
• Support the team in maintaining organized booking records and documentation.

Additional Responsibilities

• Maintain strict confidentiality of guest information and company data.
• Perform other duties related to booking operations and guest support as required.

Qualifications

• Bachelor’s degree in Business Administration, Tourism, Marketing, Communications, or a related field
• 2-3 years of experience in sales, reservations, or customer service, preferably in hospitality or tourism
• Excellent verbal and written communication skills
• Strong customer service skills and attention to detail
• Comfortable using CRM or booking systems (e.g., Salesforce)
• Organized and able to manage multiple inquiries and bookings simultaneously
• Ability to work in a fast-paced environment and collaborate with different teams

Website

taophilippines.com