Reservation Officer - CSR

Genesis Transport Service Inc; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A transportation service company in Quezon City is seeking a full-time customer service representative. Responsibilities include managing reservations, providing exceptional customer service, and resolving guest issues. Ideal for fresh graduates with a Bachelor's degree in a relevant field. The role requires strong interpersonal skills and organizational abilities. On-site position.

Qualifications

• Fresh graduate or 0–2 years of experience in a customer service role.
• Excellent interpersonal and communication skills.
• Ability to manage scheduling and handle multiple tasks effectively.

Responsibilities

• Manage incoming reservation requests via phone, email, and in-person inquiries.
• Provide exceptional customer service to ensure a positive experience.
• Assist in resolving any issues or complaints promptly.

Skills

Strong customer service skills

Organizational skills

Problem-solving abilities

Education

Bachelor’s degree in Hospitality, Business Administration, or related field

Job description

Overview

On-site in Quezon City. No experience required. Bachelor’s degree. Full-time.

Job Description

• Manage incoming reservation requests via phone, email, and in-person inquiries.
• Provide exceptional customer service to ensure a positive experience for all guests.
• Coordinate and maintain scheduling systems to optimize the booking process.
• Assist in resolving any issues or complaints promptly and professionally.
• Collaborate with team members to enhance service delivery and operational efficiency.

Qualifications

• Educational Qualifications: Bachelor’s degree in Hospitality, Business Administration, or a related field.
• Experience Level: Fresh graduate or 0–2 years of experience in a customer service role.
• Skills and Competencies: Strong customer service skills, organizational skills, and problem-solving abilities.
• Qualities and Traits: Excellent interpersonal and communication skills, strong work ethic, and a team player mindset.
• Responsibilities and Duties: Ability to manage scheduling and handle multiple tasks effectively.
• Working Conditions: Typical office environment with some interaction with guests and customers.

Working Location

On-site in Quezon City.