Hotel Reservation Account Customer Service Representative

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Bonuses/ incentives

Job summary

Caldwell Communications is seeking a Customer Service Representative for our Hotel Reservation Account in Quezon City. This onsite role offers paid training from Day 1 and a competitive monthly salary up to ₱26,000, with opportunities for career growth within the hospitality support team.

You will assist customers with bookings and modifications, verify availability, and provide high-quality service while meeting productivity targets.

Qualifications

• No experience required for the role.
• Ability to communicate in English clearly.
• Basic computer literacy to handle reservations systems.
• Willingness to work onsite and on shifting schedules.

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications.
• Check room availability, rates, and hotel policies.
• Handle customer inquiries and resolve concerns.
• Provide excellent customer service.
• Meet quality and productivity targets.

Skills

No experience required

Good English communication

Basic computer skills

Willing to work onsite and shifts

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Hotel Reservation Account
Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Customer Service Representative – Hotel Reservation Account
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites

Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne