Research & Analytics Specialist, 24/7 Frontline Support

White & Case LLP; Manila; Hybrid; PHP 670,000 - 893,000; Full time

Job summary

White & Case LLP in Manila is seeking a Research Support Specialist to join a 24/7 frontline team delivering high quality research services. You will triage requests, assign to subject experts, and ensure timely delivery of research outputs.

The role emphasizes analytical thinking, accurate data gathering, and clear communication in a fast-paced environment. Hybrid work with defined office anchor days is offered.

Qualifications

• Candidate must possess a bachelor’s degree in a related field.
• Professional with some experience or a recent graduate who demonstrates the capacity to analyze, make decisions, and communicate clearly.
• Willingness to work on a shifting schedule, including weekends and Philippine holidays.
• Ability to work in a hybrid work arrangement with defined anchor days in the office.

Responsibilities

• Be part of a collaborative team that provides 24/7 coverage and act as the primary point of contact for research queries and requests.
• Fulfill frontline requests including access to research subscriptions and document retrieval (cases, statutes, regulations, articles).
• Execute research and analysis on companies, markets, competitors, people, events, thought leadership, league tables and transactions.
• Collaborate with team members and data vendors for help with research strategy and fulfillment.
• Package and present research findings in Outlook, Excel, Word, and PowerPoint.
• Triage all incoming research requests by monitoring the request pipeline using ServiceNow and routing to the correct experts.
• Identify the appropriate resource, assign tasks, and set expectations on timelines.

Skills

Analytical skills

Clear communication

Decision making

Fast-paced environment

Education

Bachelor’s degree in a related field

Job description

White & Case LLP in Manila is seeking a Research Support Specialist to join a 24/7 frontline team delivering high quality research services. You will triage requests, assign to subject experts, and ensure timely delivery of research outputs.

The role emphasizes analytical thinking, accurate data gathering, and clear communication in a fast-paced environment. Hybrid work with defined office anchor days is offered.