24/7 Research Support Specialist

White & Case LLP; Makati; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

White & Case LLP in Manila is seeking a Research Support Analyst to join the Practice Solutions team, providing 24/7 frontline support for the Global Research function and triaging tickets via ServiceNow.

You will coordinate with research experts, compile responses using Outlook, Excel, Word and PowerPoint, and ensure timely delivery while maintaining high professional standards in a hybrid office setting.

Qualifications

• Bachelor’s degree in a related field is required.
• Ability to analyze, make decisions, and communicate clearly.
• Willingness to work in a fast-paced, deadline-driven environment and to multi-task.

Responsibilities

• Be part of a collaborative team that provides 24/7 coverage and act as the primary point of contact for research queries and requests.
• Fulfill frontline requests including access to research subscriptions and document retrieval.
• Execute research and analysis on companies, markets, competitors, people, events, thought leadership, league tables and transactions.
• Triage all incoming research requests by monitoring the request pipeline and routing Firm-related queries to the correct contacts.

Skills

Analytical skills

Research capabilities

Communication

Time management

Education

Bachelor’s degree in a related field

Tools

ServiceNow

Outlook

Excel

PowerPoint

Word

Job description

White & Case LLP in Manila is seeking a Research Support Analyst to join the Practice Solutions team, providing 24/7 frontline support for the Global Research function and triaging tickets via ServiceNow.

You will coordinate with research experts, compile responses using Outlook, Excel, Word and PowerPoint, and ensure timely delivery while maintaining high professional standards in a hybrid office setting.