24/7 Research & Insights Analyst

White & Case Global Operations Center Manila; Manila; Hybrid; PHP 335,000 - 603,000; Full time

Job summary

White & Case Global Operations Center Manila seeks a proactive Research Support role to handle 24/7 frontline queries for the Global Research function. You will triage tickets, source resources, and coordinate with research experts to deliver timely findings and analyses.

The role requires a bachelor’s degree and the ability to work in a fast-paced, deadline-driven environment. A hybrid office arrangement with anchor days is available, and weekend/PH holiday shifts may be required.

Qualifications

• Bachelor’s degree required or equivalent.
• Ability to analyze and synthesize information for research requests.
• Willingness to work on shifting schedule, weekends, and holidays.

Responsibilities

• Provide 24/7 frontline research support and act as primary contact for queries.
• Fulfill frontline requests for access to research subscriptions and document retrieval.
• Triaging incoming requests, assigning tasks to research experts, routing queries.
• Engage with requesters to set expectations and escalate when needed.
• Contribute to department-wide initiatives.

Skills

Research analytics

Clear communication

Problem solving

Attention to detail

Team collaboration

Education

Bachelor’s degree in related field

Tools

ServiceNow

Excel

PowerPoint

Outlook

Job description

White & Case Global Operations Center Manila seeks a proactive Research Support role to handle 24/7 frontline queries for the Global Research function. You will triage tickets, source resources, and coordinate with research experts to deliver timely findings and analyses.

The role requires a bachelor’s degree and the ability to work in a fast-paced, deadline-driven environment. A hybrid office arrangement with anchor days is available, and weekend/PH holiday shifts may be required.