Research Analyst, 24/7 Frontline Research & Triage

White & Case LLP; Makati; Hybrid; PHP 446,000 - 670,000; Full time

Job summary

White & Case is seeking a Research Support professional in Manila to join the Practice Solutions team, providing 24/7 frontline support and triaging inquiries in the work management system.

You will analyze requests, coordinate with research experts and vendors, present findings in Outlook, Excel, PowerPoint, and Word, and hold a bachelor’s degree in a related field.

This role is hybrid with defined anchor days in the office and requires availability on weekends and Philippine holidays.

Qualifications

• Bachelor’s degree in a related field is required.
• Strong analytical and communication skills.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Be part of a collaborative team that provides 24/7 coverage and acts as the primary contact for research queries.
• Triage all incoming research requests and route to the correct experts.
• Fulfilling frontline requests for access to research subscriptions and document retrieval.
• Engage in local, department-wide initiatives.

Skills

Analytical skills

Research coordination

Communication

Multi-tasking

Team collaboration

Education

Bachelor's degree in a related field

Tools

Outlook

Excel

PowerPoint

Word

Job description

White & Case is seeking a Research Support professional in Manila to join the Practice Solutions team, providing 24/7 frontline support and triaging inquiries in the work management system.

You will analyze requests, coordinate with research experts and vendors, present findings in Outlook, Excel, PowerPoint, and Word, and hold a bachelor’s degree in a related field.

This role is hybrid with defined anchor days in the office and requires availability on weekends and Philippine holidays.