Representative, Customer Service (Pooling)

Synchrony; Manila; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

Synchrony is hiring for a Customer Service position in Manila, Philippines. This role involves answering inbound calls related to client credit card inquiries and requires excellent communication skills. Ideal candidates should have completed at least two years of college and possess strong problem-solving abilities.

Applicants must have a reliable internet connection and be flexible with shifting schedules. The position includes opportunities for revenue generation and relationship building with clients.

Qualifications

• Must have at least 30 mbps wired internet connection.
• Ability and willingness to recognize, deliver on card service sales opportunities.
• Flexibility and adaptability to meet business needs.
• Must be amenable to work in a shifting schedule.
• Amenable to work in a hybrid set-up.

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing.
• Comply with overall call quality standards.

Skills

Excellent English Verbal and written Communication Skills

Customer Service Centric

Problem solving/decision making skills

Basic Computers skills

Relationship Building skills

Ability to work in a fast-paced environment

Education

Completed at least 2nd year in College or 2-year Associate course

Job description

Grade/Level

04

Job Family Group

Customer Service Operations

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing.
• Comply with overall call quality standards.
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications

• Completed at least 2nd year in College or 2-year Associate course.
• Must have at least 30 mbps wired internet connection.
• Excellent English Verbal and written Communication Skills.
• Ability and willingness to recognize, deliver on card service sales opportunities.
• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers.
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computers skills.
• Professional Phone etiquettes and ability to work with a Team.
• Amenable to work in a shifting schedule.
• Amenable to work in a hybrid set-up.