Customer Service Representative - For Pooling (On-site)

Sequential Tech; Quezon City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A customer service solutions company in Quezon City is seeking a customer service representative to provide exceptional support through effective communication. Candidates should have at least a Bachelor's degree and one year of experience in a related field. Responsibilities include handling customer inquiries, maintaining records, and ensuring satisfaction on every call. A positive attitude and professionalism are essential in this dynamic role.

Qualifications

• At least 1 year of experience in customer service.
• Positive, empathetic, and professional attitude towards customers.

Responsibilities

• Receive calls from customers and answer questions.
• Maintain records of customer interactions and transactions.
• Provide quality customer service on every call.

Skills

Customer Service

Customer Care

Education

Bachelor's/College Degree

Job description

Overview

To provide customer service solutions to Sequential Tech client's customers through communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.

Responsibilities

• Receive calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Creates cases for employee inquiries and questions outside scope.
• Educate callers on client processes whenever necessary.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants
• Meet and exceed performance standards set by the account
• Ensure customer satisfaction and provide professional customer support.
• Performs other duties assigned.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree/College Level, any field.
• Required skill(s): Customer Service, Customer Care.
• At least 1 year of working experience in the related field is required for this position.
• Applicant must be willing to work in Eastwood City