Reporting Assistant

NV GROUP HOLDINGS PTY LIMITED; Pasig; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

NV GROUP HOLDINGS PTY LIMITED is seeking a Reporting Assistant in the Philippines to collect, validate, and analyze operational data and prepare accurate reports for management and clients.

You will maintain performance scorecards, monitor key metrics, and help transition reporting into Power BI, delivering timely insights to drive improvements across teams and individuals.

Formación

• At least 2 years in the BPO reporting field.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet deadlines.
• Adaptable to a fast-paced environment.
• Proficient in reporting tools and data visualization.
• Knowledge of Power BI, SQL, VBA, Macros, and advanced Excel.

Responsabilidades

• Maintain individual, role-based, and team performance scorecards.
• Monitor calls, accounts actioned, digital cases, collections, attendance, QA, and compliance against targets.
• Prepare daily, weekly, monthly, and ad hoc reports for management and clients.
• Coordinate and deliver reporting requirements requested by clients.
• Review reports and recommend improvements for accuracy, layout, clarity, and usefulness.
• Identify trends, performance gaps, and opportunities for improvement.
• Support automation of reports and dashboards.
• Help transition reporting into Power BI and incorporate it into regular reporting.
• Ensure reports are accurate, updated, and distributed on time.

Conocimientos

Power BI

SQL

VBA

Macros

Excel

Analytical thinking

Attention to detail

Organizational skills

Herramientas

Power BI

Descripción del empleo

Job Role:

The Reporting Assistant is responsible for collecting, validating, and analysing operational data and preparing accurate reports for management and clients.

The primary purpose of the role is to maintain performance scorecards and provide clear visibility of productivity across all teams, roles, and individual employees.

Job Responsibilities:

• Maintain individual, role-based, and team performance scorecards
• Monitor key measures such as calls, accounts actioned, digital cases completed, collections, attendance, QA, compliance, and performance against targets
• Prepare daily, weekly, monthly, and ad hoc reports for management and clients
• Coordinate and deliver reporting requirements requested by clients
• Review current reports and recommend improvements to their accuracy, layout, clarity, and usefulness
• Identify trends, performance gaps, and opportunities for operational improvement
• Support the automation of reports and dashboards
• Help transition current reporting into Power BI and progressively incorporate Power BI into regular management and client reporting
• Ensure reports are accurate, updated, and distributed within the required timelines

Job Qualifications:

• Preferably with at least 2 years and above of experience in the BPO industry as a Reporting Assistant, Administrative Assistant, or a similar role involving reporting functions
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Must possess strong organizational and multitasking abilities
• Able to work under pressure and meet tight deadlines
• Adaptable to a fast-paced work environment
• Proficient in reporting tools, data visualization software, and presentation techniques
• Working knowledge of Power BI, SQL, VBA, Macros, and Advanced Microsoft Excel
• Able to maintain the highest level of confidentiality and data integrity

"The salary range posted represents the gross total package (inclusive of basic pay and monthly allowances) for this full-time role. The final compensation offer will be determined based on the candidate's core competencies, relevant experience, interview performance, and overall qualifications. Mandated statutory benefits (13th-month pay, SSS, PhilHealth, Pag-IBIG) and unique company incentives will be detailed in the formal job offer. The company reserves the right to modify salary brackets prior to job offer issuance."