Reports Analyst for Manila

Concentrix; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Concentrix is seeking an Associate, Operations to support the daily production of reports, respond to client inquiries, and assist in building efficient reporting processes. This role analyzes projects and helps develop improved reports while ensuring accuracy and timely delivery.

The ideal candidate has a Bachelor’s degree with 2–4 years of relevant experience, familiarity with SQL/Oracle, and strong communication skills to collaborate with project managers and clients.

Qualifications

• Bachelor's degree in a related field is required.
• 2–4 years of relevant experience preferred.
• Experience with call center environments or similar operations is a plus.
• Knowledge of report development tools and data sources is desirable.

Responsibilities

• Produce ad hoc reports and trending data.
• Respond to client inquiries and provide consultation on reporting needs.
• Coordinate reporting processes and develop new reports/graphs.
• Update and maintain daily electronic reports and summaries.
• Distribute reports to internal and external clients via email/feeds.
• Develop reports on request and verify accuracy.

Skills

Report writing

Data analysis

SQL

Oracle

Microsoft Office

Multitask

Communication

Customer service

Education

Bachelor's Degree in related field

Tools

SQL

Oracle

Job description

The Associate, Operations position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

Essential Functions/Core Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Has financial and customer service background at least 6 months
• Experience with call center business and computer support systems preferred
• Knowledge of database technology, including Oracle or familiarity with SQL
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Demonstrated knowledge of reporting solutions
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop relationships.

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction