Reporting Analyst (2nd Shift)

Cielo, Inc.; Mandaluyong; On-site; PHP 360,000 - 540,000; Full time

Job summary

Cielo, Inc. is seeking a Reporting Analyst to manage metric reporting, analytics, and billing-related processes. The role involves day-to-day inquiries, client interaction, and collaboration with client services teams to optimize reporting workflows.

The position follows a hybrid setup in Megatower, Mandaluyong with a 4:00 PM - 1:00 PM second shift, Monday to Friday. Strong Excel, reporting, and communication skills are essential, with exposure to SQL and VBA considered a plus.

Qualifications

• Minimum 1 year of experience in reporting and analytics in a business/office setting.
• Demonstrated ability to support reporting activities, manage client/stakeholder relationships, and communicate clearly.

Responsibilities

• Complete all required client reporting based on established service line agreements.
• Create and maintain billing templates and develop audit processes for monthly billing reconciliation.
• Analyze dashboards weekly and provide key findings to Client Services Manager or Director.

Skills

Advanced Excel

SQL

VBA / Macros

PowerQuery

Stakeholder management

Communication

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office

ATS familiarity

Job description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

• Location Specifics: Megatower, Mandaluyong
• Position Setup: Hybrid (Twice in a month)
• Shift: M-F 4:00 PM - 1:00 PM - 2nd Shift

Requirements

• Minimum of 1 year of experience in RPO, with exposure to reporting and analytics
• Demonstrated ability to support reporting activities, manage client/stakeholder relationships, and maintain clear, consistent communication
• Proven track record in stakeholder and client management
• Advanced proficiency in MS Excel (required)
• Experience with SQL, Macros (VBA)and PowerQuery is preferred

Duties and Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Qualifications

Position Requirements

Education

• Associate’s degree required. Bachelor’s degree strongly preferred.

Experience

• A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

Exposure

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Strong analytical skills with the ability to assess and present key data.

Company Description

Are you ready to accelerate your career? Join Cielo as a Reporting Analyst! A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators. With our fresh approach - we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [e-mail]

Additional information

All your information will be kept confidential according to EEO guidelines.