Client Reporting Analyst_Onsite_Dayshift_BGC_Up to 60K

weSource Management Consultancy Firm; Taguig; Vor Ort; PHP 609.336 - 729.864; Vollzeit

Zusammenfassung

A consulting firm based in Taguig is seeking a Client Reporting Analyst to develop and maintain client-focused reports. This role requires a minimum of 2 years’ experience in data analysis, proficiency in Excel and Power BI, as well as scripting abilities in Python or VBA. The ideal candidate will possess a strong analytical mindset and ITIL certification. This position is onsite with a work schedule from 6AM to 3PM, and offers a salary of up to ₱60,000 depending on experience.

Qualifikationen

• 2 years' experience in a reporting or data analysis role, preferably in telecommunications, or managed services.
• Hands-on involvement in process improvement through scripting, automation, or streamlining workflows.
• Demonstrated experience in producing client-facing reports (governance packs, SLA dashboards, utilisation reports).

Aufgaben

• Develop, maintain, and deliver scheduled reports such as governance and service performance reports.
• Respond to ad-hoc reporting requests from client-facing teams.
• Analyze reporting outputs to provide actionable insights to improve service delivery.

Kenntnisse

Reporting or data analysis experience

Process improvement initiatives

Scripting and automation skills

Strong proficiency in Microsoft Excel

Strong analytical and problem-solving skills

Attention to Detail

Time Management

Client Focus

Ausbildung

Tertiary qualifications in Information Technology, Telecommunications, Information Systems or related field

ITIL v3 or v4 certification

Tools

Power BI

Python

VBA

Jobbeschreibung

We are hiring for a Client Reporting Analyst for a client based in BGC Taguig

This is an Onsite work following a 6AM - 3PM schedule

Salary is up to ₱60,000.00 based on experience

Main Requirements:

• 2 years' experience in a reporting or data analysis role, preferably in telecommunications, or managed services.
• Hands‑on involvement in process improvement initiatives via scripting, automation, or streamlining of manual workflows is highly desirable.
• Demonstrated skill in script‑based automation (e.g., Python, Power Automate, VBA, or similar) and awareness of AI‑enabled automation opportunities.
• ITIL v3 or v4 certification.
• Demonstrated experience working within an ITIL‑based environment.
• Tertiary qualifications preferably in Information Technology, Telecommunications,Information Systems, or a related field.
• Demonstrated experience in producing client‑facing reports (governance packs, SLA dashboards, utilisation reports, etc.).
• Strong proficiency in Microsoft Excel (advanced formulas and pivot tables) and Power BI for data analytics and visualisation.
• Understanding of telecommunications or managed services, such as WAN, SIP, and mobile network statistics.
• Strong analytical and problem‑solving skills with an ability to turn raw data into meaningful insights and recommendations.
• Knowledge of service‑level agreements (SLAs) and performance reporting in a client‑facing context.
• Attention to Detail: Ensures reporting accuracy and consistency across all tasks.
• Time Management: Prioritizes effectively to meet tight reporting deadlines in a structured and reliable manner.
• Continuous Improvement Mindset: Constantly seeks opportunities to improve processes, reduce manual effort, and increase efficiency.
• Client Focus: Understands the impact of reporting on client relationships and governance, tailoring outcomes to business needs.

Role and Responsibilities:

• Develop, maintain, and deliver scheduled reports such as governance reporting, service performance reports, utilisation reports, mobile statistics
• Respond to ad‑hoc and bespoke reporting requests from client‑facing teams and strategic clients.
• Analyze reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction.
• Implementation & Delivery Support
• Ensure all reporting and tasks are completed accurately and within defined timeframes.
• Maintain strong version control, documentation, and consistency across reporting outputs.
• Collaborate with Client Success Managers, Client Delivery Managers, and Client Success Specialists to ensure reporting aligns to business needs, supports client success objective and provides value to the clients.
• Contribute to overall customer governance frameworks through accurate, timely, and data‑driven reporting.
• Maintain accurate documentation of processes and work instructions, ensuring updates are completed every six months.