Renewals Specialist

KMC Solutions; Metro Manila; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

KMC Solutions seeks a Renewals Specialist to support Zoom's growing customer base from the Philippines. You will manage renewals, terms, pricing and extensions, while focusing on upsell and multi-year deals.

You will collaborate with Sales, Finance and Customer Success to reduce churn and drive long-term value. Ideal candidates bring 4+ years in SaaS renewals or related roles, strong negotiation and analytical skills, and proven ability to articulate ROI and TCO to diverse buyer personas in a

Qualifications

• 4+ years' experience in a SaaS or cloud company (sales, customer success or renewals)
• Experience managing complex renewal negotiations
• Strong collaboration, negotiation and relational skills
• Renewal forecasting, pipeline development and management
• Proven track record of client satisfaction and cross-functional collaboration
• Excellent presentation skills and consultative business acumen

Responsibilities

• Proactively manage renewals with focus on increasing MRR and NRR
• Manage renewal terms, pricing and extensions with customers for upsell/cross-sell/multi-year terms
• Articulate Zoom’s platform benefits and TCO to different personas
• Develop renewal strategies to maximize retention and revenue
• Analyze market trends and customer data to improve renewal rates
• Engage customers to align Zoom capabilities with their objectives

Skills

SaaS renewals experience

Collaboration with sales/customer‑fct

Forecasting/renewal forecasting

Negotiation skills

Relationship building

Education

BS/BA degree preferred

Tools

Salesforce CRM

Clari

Job description

Make your next big career move by applying as KMC Solutions' next Renewals Specialist!

At Zoom, our Renewals team plays a vital role in driving long-term customer success. One hour you might be finalizing a renewal; the next, you're analyzing your book of business and uncovering new growth opportunities. You'll collaborate with the account team to strengthen customer relationships, develop strategic risk mitigation plans, identify expansion opportunities, and deliver measurable results.

Collaboration is at the heart of what we do - you'll partner with Sales, Finance, and Customer Success to navigate complex deals, resolve challenges, and ensure smooth, successful renewals.

As a Renewals Specialist, your mission is to protect and grow Zoom's installed base, reduce churn, and build lasting, sustainable partnerships.

If you're a strategic thinker with a strong background in renewals, sales, or customer success - and you thrive in a fast-paced, high-growth environment - you'll make an immediate impact here.

Work Arrangement

• WFH
• Nightshift (will support US and LATAM)

Key Responsibilities:

Renewal Management:

• Proactively manage and track your renewals, with a laser focus on increasing both MRR and NRR
• Manage renewal terms, pricing and contract extensions with Customers, with a focus on upsell, cross-sell and multi-year terms
• Competently articulate the power of Zoom's platform from a benefits and TCO perspective, being able to adjust messaging to different personas, when applicable

Renewal Strategy Management:

• Develop and implement effective renewal strategies to maximize customer retention and revenue.
• Analyze market trends and customer data to identify opportunities for improving renewal rates
• Engage customers to uncover business objectives and align Zoom's capabilities to those goals through strategic, value-driven conversations that position Zoom as a trusted partner.

Customer Engagement:

• Build consultative relationships with our Customers by developing a deep understanding of their needs through proactive renewal activities such as renewal reviews, experience tours, discovery sessions and 1-1 outreach. Advocate for the Customer internally at Zoom
• Lead proactive efforts to retain at-risk customers by facilitating TCO and competitive discussions, fostering cross-functional accountability, and leveraging executive engagement to strengthen relationships.
• Gather and act on customer feedback to continuously improve the renewal experience.
• Other operational tasks that are related to the Renewal's team day-to-day business

Forecasting and Reporting:

• This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include weekly renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
• Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)
• Continuous monitoring of renewal performance to identify trends and areas for improvement.

You must have:

• BS/BA degree preferred but not required
• 4+ years' experience work in a SaaS or Cloud company mandatory (preferably in sales, customer success or renewals)
• Experience managing complex renewal negotiations
• Strong collaboration, negotiation and relational skills
• Renewal forecasting, pipeline development and management skills
• A proven track record of client satisfaction, team work, and cross functional collaboration
• Demonstrated excellence in Presentations skill with ability to build relevant, strategic messaging in a customer meeting setting
• Must have strong verbal skills with consultative professional business acumen