SaaS Renewals Representative | WFH | Night Shift

KMC Solutions; Taguig; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

WFH setup

Fixed night shift

Job summary

KMC Solutions is seeking a Renewals Representative in a WFH setup with a fixed night shift. The role requires 3+ years in a SaaS or Cloud environment, preferably in Renewals, Sales, or Customer Success.

You will proactively manage renewals to maximize MRR/NRR, develop renewal strategies, and coordinate with Legal and Finance for contract governance. Strong communication, forecasting, and data-driven decision-making are essential.

Qualifications

• Bachelor's degree or equivalent preferred.
• 3+ years of experience in a SaaS or Cloud company, preferably in Renewals, Sales, or Customer Success.
• Strong understanding of SaaS subscription business models and commercial metrics.
• Strong collaboration and relationship-building skills, with the ability to work across all levels of the organization.
• Excellent communication, value-based negotiation, and objection-handling skills.
• Results-oriented, with experience in forecasting and data-driven decision-making.
• Demonstrated excellence in presentation skills, with the ability to deliver strategic messaging in meetings.
• Experience using Salesforce and Clari.
• Fluent in English (written and verbal).
• Self-starter with a strong sense of ownership, proactive mindset, and high say/do ratio.

Responsibilities

• Renewal Management: Proactively manage renewals, maximize MRR and NRR, set renewal terms and contracts.
• Develop renewal strategies based on account segmentation and customer needs.
• Identify upsell and cross-sell opportunities with Account Executives during renewals.
• Support indirect customer migrations at renewal points, partnering with Legal and Finance as needed.
• Capture customer feedback to improve retention and product adoption.
• Handle other day-to-day renewal operations.

Skills

Communication skills

Negotiation

Forecasting

Data-driven decision making

Cross-functional collaboration

Presentation skills

Relationship building

English fluency

Ownership / self-starter

Education

Bachelor's degree or equivalent

Tools

Salesforce

Clari

Job description

Job Overview:

• WFH setup

• Fixed night shift

• 3 years of experience in a SaaS or Cloud company, preferably in Renewals, Sales, or Customer Success

The main responsibilities of a RENEWALS REPRESENTATIVE include:

Renewal Management

• Proactively manage and track your renewals, with a strong focus on maximizing both MRR and NRR.

• Develop and execute renewal strategies based on account segmentation and customer needs.

• Manage renewal terms, pricing, and contract extensions while identifying opportunities for upsell and cross-sell in partnership with Account Executives.

• Work cross-functionally to support indirect customer migrations at the point of renewal.

• Partner with Legal and Finance teams on contract governance, pricing approvals, and terms and conditions (T&Cs) as needed.

• Capture customer feedback and insights to help improve customer retention, product adoption, and overall customer experience.

• Other operational tasks that are related to the Renewals team's day-to-day business.

Forecasting and Reporting

• This is a quota-carrying role. You will be expected to accurately forecast your Book of Business, including renewal opportunities, churn risk, and expansion opportunities using Clari.

• Maintain accurate and up-to-date customer records, renewal activity, and opportunity updates in Salesforce.

• Proactively identify accounts at risk and engage the appropriate internal stakeholders, including Executive Engagement, when necessary.

• Leverage data and business insights to support decision-making and drive renewal outcomes.

• Bachelor's degree or equivalent preferred.

• 3+ years of experience in a SaaS or Cloud company, preferably in Renewals, Sales, or Customer Success.

• Strong understanding of SaaS subscription business models and commercial metrics.

• Strong collaboration and relationship-building skills, with the ability to work effectively across all levels of the organization.

• Excellent communication, value-based negotiation, and objection-handling skills.

• Results-oriented, with experience in forecasting and data-driven decision-making.

• Demonstrated excellence in presentation skills, with the ability to deliver relevant and strategic messaging in customer and partner meetings.

• Experience using Salesforce and Clari.

• Fluent in English (written and verbal).

• Self-starter with a strong sense of ownership, a proactive mindset, and a consistently high say/do ratio.

Key Performance Metrics

Performance in this role may be measured through a combination of business metrics, including but not limited to:

• Gross Renewal Rate (GRR)

• Net Revenue Retention (NRR)

• Renewal forecast accuracy

• Expansion revenue contribution

• Achievement of assigned renewal quota

Note: Performance metrics are subject to change based on business priorities and organizational needs.