Remote Workforce Analytics & KPI Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Innodata is seeking a highly analytical Workforce & KPI Analyst to turn operational data into insights that improve workforce performance, productivity, utilization, and delivery outcomes.

You will partner with Delivery, Production, Workforce Planning, Quality, Community, and Vendor teams to own reporting and KPI governance, identifying trends, risks, and opportunities for improvement.

Qualifications

• 3+ years of experience in workforce analytics, business analytics, operations analytics, business intelligence, reporting, or workforce management.
• Bachelor's degree in relevant fields such as Industrial Engineering, Statistics, Mathematics, Economics, Business Analytics, Data Analytics, Information Systems, Operations Management.
• Strong experience working with large operational datasets.
• Hands-on experience developing dashboards and performance reports.
• Strong understanding of workforce metrics such as utilization, productivity, attendance, shrinkage, and staffing.
• Strong analytical and problem-solving skills with the ability to turn data into actionable recommendations.
• Strong communication skills and the ability to present insights to operational and senior stakeholders.

Responsibilities

• Analyze workforce performance, including staffing, attendance, absenteeism, utilization, productivity, and overtime.
• Develop and maintain KPIs, scorecards, dashboards, and performance reports.
• Produce daily, weekly, monthly, and ad-hoc operational reporting.
• Analyze productivity, quality, throughput, SLA, and delivery performance.
• Identify performance gaps, trends, and operational risks through data analysis.
• Support workforce and capacity forecasting through historical data and performance insights.
• Conduct deep-dive and root-cause analyses to support operational decisions.
• Develop dashboards and automate recurring reports where possible.
• Translate complex data into clear insights and actionable recommendations for leadership.
• Ensure data accuracy, consistency, and standardized KPI definitions across reporting.
• Partner with operational teams to identify opportunities for productivity and process improvement.

Skills

3+ years experience

Power BI

Advanced Excel

PowerPoint

Microsoft Teams/SharePoint

SQL

Tableau or Looker

Airtable

Smartsheet

Jira/Workforce platforms

Data warehousing tools

Education

Bachelor's degree in Industrial Engineering, Statistics, Mathematics, Economics, Business Analytics, Data Analytics, Information Systems, Operations Management

Tools

Power BI

Excel

Tableau

Looker

Jira

Airtable

Smartsheet

SQL

Job description

Innodata is seeking a highly analytical Workforce & KPI Analyst to turn operational data into insights that improve workforce performance, productivity, utilization, and delivery outcomes.

You will partner with Delivery, Production, Workforce Planning, Quality, Community, and Vendor teams to own reporting and KPI governance, identifying trends, risks, and opportunities for improvement.