Workforce & KPI Analyst

Innodata Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Innodata Inc. in the Philippines is seeking a highly analytical Workforce & KPI Analyst to turn operational data into insights that improve workforce performance, productivity, utilization, and delivery outcomes.

You will partner with Delivery, Production, Workforce Planning, Quality, Community, and Vendor teams to own reporting and KPI governance. The role focuses on developing dashboards, automating recurring reports, and translating complex data into actionable leadership recommendations.

Qualifications

• 3+ years of experience in workforce analytics, business analytics, operations analytics, business intelligence, reporting, or workforce management.
• Bachelor's degree in Industrial Engineering, Statistics, Mathematics, Economics, Business Analytics, Data Analytics, Information Systems, Operations Management, or a related field.
• Experience with large operational datasets and dashboards/reporting.
• Strong ability to translate data into actionable insights for leadership.

Responsibilities

• Analyze workforce performance metrics including staffing, attendance, utilization, productivity, and overtime.
• Develop and maintain KPIs, scorecards, dashboards, and performance reports.
• Produce daily to monthly and ad-hoc operational reporting.
• Identify trends, risks, and opportunities for improvement through data analysis.
• Support forecasting through historical data and performance insights.
• Conduct root-cause analyses to support operational decisions.

Skills

Workforce analytics

Business analytics

Operations analytics

Business intelligence

Reporting

Workforce management

Education

Industrial Engineering

Statistics

Mathematics

Economics

Business Analytics

Data Analytics

Information Systems

Operations Management

Tools

Excel

Power BI

PowerPoint

Teams/SharePoint

SQL

Airtable

Smartsheet

Jira

Data warehousing

Job description

We are looking for a highly analytical Workforce & KPI Analyst to turn operational data into insights that improve workforce performance, productivity, utilization, and delivery outcomes.

You will serve as a key analytics partner to Delivery, Production, Workforce Planning, Quality, Community, and Vendor teams. You will own operational reporting and KPI governance while identifying trends, risks, and opportunities for improvement.

What You’ll Do

• Analyze workforce performance, including staffing, attendance, absenteeism, utilization, productivity, and overtime.
• Develop and maintain KPIs, scorecards, dashboards, and performance reports.
• Produce daily, weekly, monthly, and ad-hoc operational reporting.
• Analyze productivity, quality, throughput, SLA, and delivery performance.
• Identify performance gaps, trends, and operational risks through data analysis.
• Support workforce and capacity forecasting through historical data and performance insights.
• Conduct deep-dive and root-cause analyses to support operational decisions.
• Develop dashboards and automate recurring reports where possible.
• Translate complex data into clear insights and actionable recommendations for leadership.
• Ensure data accuracy, consistency, and standardized KPI definitions across reporting.
• Partner with operational teams to identify opportunities for productivity and process improvement.

What You Bring

• 3+ years of experience in workforce analytics, business analytics, operations analytics, business intelligence, reporting, or workforce management.
• Bachelor's degree in Industrial Engineering, Statistics, Mathematics, Economics, Business Analytics, Data Analytics, Information Systems, Operations Management, or a related field.
• Strong experience working with large operational datasets.
• Hands-on experience developing dashboards and performance reports.
• Strong understanding of workforce metrics such as utilization, productivity, attendance, shrinkage, and staffing.
• Strong analytical and problem-solving skills with the ability to turn data into actionable recommendations.
• Strong communication skills and the ability to present insights to operational and senior stakeholders.

Technical Skills

Required:

• Advanced Microsoft Excel
• Power BI
• PowerPoint
• Microsoft Teams / SharePoint

Preferred:

• SQL
• Airtable
• Smartsheet
• Jira
• Data warehousing or statistical analysis tools

Preferred Experience

Experience in AI data collection, BPO, workforce management, contact centers, shared services, data annotation, logistics, recruitment analytics, or high-volume operations is an advantage.

Key Metrics

You may work with metrics covering:

• Headcount, attendance, absenteeism, attrition, and utilization
• Productivity, throughput, and output volume
• Quality scores, defects, and rework
• SLA attainment and on-time delivery
• Vendor performance and utilization
• Participant fulfillment and engagement
• Staffing and capacity fulfillment

Our Commitment to Inclusion

At Innodata, we believe diverse perspectives create better solutions. We are committed to an inclusive workplace where people are respected, valued, and empowered to do their best work.