Workforce Analytics Lead

Wing Assistant; Philippines; Remote; PHP 669,600 - 948,600; Full time

Job summary

A workforce analytics company is seeking a Workforce Analytics Lead to build and manage analytics tools. The ideal candidate will have 4-5 years of experience in workforce analytics and strong proficiency in data visualization tools. This position offers a competitive salary of ₱60,000 - ₱85,000 a month and allows for remote or hybrid work setups.

Qualifications

• 4–5 years experience in workforce analytics, business intelligence, or operations data management.
• Proficient in Excel/Google Sheets, SQL, or data visualization tools.
• Experience with automation tools or workflow integrations.

Responsibilities

• Design and implement the Workforce Utilization Score.
• Develop EOD bot analytics for performance summaries.
• Build dashboards to flag idle or at-risk talent.

Skills

Workforce analytics

Data visualization tools

SQL

Excel/Google Sheets

Business intelligence

Tools

Looker

Power BI

Tableau

Google Data Studio

Zapier

Make

Job description

About the Role

We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability. This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and attendance risk flags, ensuring operational leaders have real-time visibility into performance and capacity health.

₱60,000 - ₱85,000 a month

Key Responsibilities

• Design and implement the Workforce Utilization Score, integrating data from time logs, active accounts, and productivity indicators.
• Develop and maintain EOD bot analytics, automating daily performance summaries and activity reporting.
• Build real-time dashboards to flag idle, at-risk, or unassigned talent for proactive redeployment.
• Create attendance risk algorithms to predict potential absenteeism, attrition, or engagement drops.
• Partner with Operations, Training, and HR to align data definitions, reporting logic, and corrective triggers.
• Conduct deep-dive analyses to identify trends in attendance, productivity, and client satisfaction correlation.
• Maintain data accuracy and hygiene across workforce systems and shadow databases.
• Generate periodic workforce health reports for leadership visibility, including utilization rate, idle ratio, and SLA adherence.
• Lead the Shadow Layer roadmap, defining automation priorities and integration with existing tools (e.g., Apploye, Wing App, HRIS).

Qualifications

• At least 4–5 years of experience in workforce analytics, business intelligence, or operations data management.
• Strong proficiency in Excel/Google Sheets, SQL, or data visualization tools (e.g., Looker, Power BI, Tableau, Google Data Studio).
• Experience with automation tools, bots, or workflow integrations (Zapier, Make, internal scripts).
• Proven track record building data models or utilization frameworks for service or workforce-based businesses.
• High attention to detail, analytical rigor, and ability to translate data insights into operational actions.
• Excellent communication skills to collaborate with technical and non-technical teams.

Preferred Skills

• Experience in BPO / remote workforce environments with utilization and attendance monitoring systems.
• Familiarity with predictive modeling or risk flag algorithms.
• Background in managing data governance or ETL processes between multiple systems.

Department: Analytics / Workforce Management

Work Setup: Remote / Hybrid