Workforce & KPI Analyst: Turn Data Into Action

Innodata Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Innodata Inc. in the Philippines is seeking a highly analytical Workforce & KPI Analyst to turn operational data into insights that improve workforce performance, productivity, utilization, and delivery outcomes.

You will partner with Delivery, Production, Workforce Planning, Quality, Community, and Vendor teams to own reporting and KPI governance. The role focuses on developing dashboards, automating recurring reports, and translating complex data into actionable leadership recommendations.

Qualifications

• 3+ years of experience in workforce analytics, business analytics, operations analytics, business intelligence, reporting, or workforce management.
• Bachelor's degree in Industrial Engineering, Statistics, Mathematics, Economics, Business Analytics, Data Analytics, Information Systems, Operations Management, or a related field.
• Experience with large operational datasets and dashboards/reporting.
• Strong ability to translate data into actionable insights for leadership.

Responsibilities

• Analyze workforce performance metrics including staffing, attendance, utilization, productivity, and overtime.
• Develop and maintain KPIs, scorecards, dashboards, and performance reports.
• Produce daily to monthly and ad-hoc operational reporting.
• Identify trends, risks, and opportunities for improvement through data analysis.
• Support forecasting through historical data and performance insights.
• Conduct root-cause analyses to support operational decisions.

Skills

Workforce analytics

Business analytics

Operations analytics

Business intelligence

Reporting

Workforce management

Education

Industrial Engineering

Statistics

Mathematics

Economics

Business Analytics

Data Analytics

Information Systems

Operations Management

Tools

Excel

Power BI

PowerPoint

Teams/SharePoint

SQL

Airtable

Smartsheet

Jira

Data warehousing

Job description

Innodata Inc. in the Philippines is seeking a highly analytical Workforce & KPI Analyst to turn operational data into insights that improve workforce performance, productivity, utilization, and delivery outcomes.

You will partner with Delivery, Production, Workforce Planning, Quality, Community, and Vendor teams to own reporting and KPI governance. The role focuses on developing dashboards, automating recurring reports, and translating complex data into actionable leadership recommendations.