Remote IT Helpdesk Engineer – Junior

Outsource Accelerator

Pasig

On-site

PHP 2,006,000 - 2,633,000

Full time

11 days ago

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Benefits offered by this job

Fully remote

Job summary

Outsource Accelerator seeks a Junior Helpdesk Engineer to join a remote UK-focused support team. The role requires teamwork and the ability to work independently, with a strong willingness to learn quickly in a fast-paced environment.

Working hours follow UK business time (8:30am–5:30pm) with an hour lunch; remote-first operations. You will diagnose and resolve Windows 10/11, Microsoft 365, Active Directory, Exchange, and basic networking issues while delivering excellent customer service to UK

Qualifications

Experience delivering first-line IT support to end users.
Ability to learn new technologies quickly and absorb information.
Strong customer service mindset and communication skills.

Responsibilities

Provide first-line technical support to users via phone, email and remote tools.
Diagnose and resolve Windows desktop and Office issues.
Assist with Microsoft 365 and Exchange administration tasks.
Manage Active Directory user accounts and permissions.
Support Windows devices and peripherals including printers.
Investigate antivirus and endpoint security alerts.
Perform basic network troubleshooting (DNS, IP, Wi‑Fi).
Support Apple devices (macOS/iPhone/iPad) connectivity and configuration.
Escalate complex issues to second-line engineers with clear documentation.
Maintain accurate support records and communicate progress to users.
Work independently while collaborating with senior engineers to meet targets.