Remote L2 IT & VoIP Technician - Night Shift

ScalableOS

Makati

Remote

PHP 360,000 - 540,000

Full time

4 days ago

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Job summary

ScalableOS in Makati (Philippines) is seeking a Level 2 Technician – IT & VoIP to resolve escalated issues across endpoints, servers, networks, and voice services for multiple MSP clients. You will own complex troubleshooting, perform configuration changes, and coordinate with vendors to ensure stable IT and VoIP delivery.

The ideal candidate has 3+ years in technical support, hands-on Windows/Microsoft 365 skills, and solid networking/VoIP experience.

Qualifications

3+ years in technical support roles, including MSP or multi-client environments.
Strong Windows endpoints and Microsoft 365/Entra ID/AD skills.

Responsibilities

Escalated IT support (L2) for desktops, laptops, printers, and standard business apps.
Support M365/Entra ID/AD provisioning and basic group/policy issues.
Perform L2 Windows Server tasks, event log review, patching, and file/permission troubleshooting.
Troubleshoot network issues at L2 level (VPN, DNS/DHCP, firewall, Wi-Fi).
Manage daily tickets in PSA with SLA adherence and client communication.
Handle VoIP escalations (audio issues, dropped calls, registrations).
Configure and maintain VoIP environments (call routing, queues, auto-attendants, voicemail).
Provision IP phones/softphones using templates and platform tools.
Investigate call quality issues via CDRs and network metrics; coordinate with carriers.