Remote VoIP Migration Lead | SkySwitch Expert

Zohorecruit; Canlandog; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid Leaves & Birthday Off

Health Insurance

Performance-Based Salary Increase

Annual Salary Adjustments

Employee Recognition

Engaging Team Activities

Job summary

iReply is a remote-first company delivering IT and communications solutions for global clients. We seek a VoIP Implementation & Support Specialist with SkySwitch experience to lead platform migrations, manage day-to-day VoIP admin tasks, and oversee 10DLC compliance.

You will coordinate with leadership and vendor teams, working autonomously from day one. You will handle end-to-end migrations, including data replication, porting, and configuration, with emphasis on rapid issue resolution and

Qualifications

• Should be a Filipino citizen.
• SkySwitch expertise: proven, hands-on experience configuring and managing the SkySwitch platform. (Note: training on SkySwitch fundamentals will not be provided; immediate operational proficiency is required.)
• Telecom & porting proficiency: strong background handling carrier porting workflows, LOAs, bill audits, reject resolutions, and expedited port protocols.
• Multi-platform familiarity: comfort navigating losing provider portals to map, backup, and copy system setups.
• High drive & hunger: motivated, proactive, and self-directed in resolving roadblocks.
• Thrives under pressure: operates calmly and efficiently during time-sensitive migrations and critical client requests.
• Strong communicator: clear technical and direct communication skills for internal client interactions and vendor coordination without requiring direct customer interaction.

Responsibilities

• End-to-End Migration: Log into losing provider portals to extract, audit, and replicate all existing setup data into SkySwitch (including extensions, call routing, auto-attendants, ring groups, and phone numbers).
• System Administration: Provision and manage users, devices, time frames, call queues, extension changes, and feature updates.
• Call Flow Validation: Rigorously test and verify all call flows, auto-attendants, and routing configurations post-migration or change to guarantee smooth operational behaviour.
• End-to-End Number Porting & Carrier Coordination: Work directly with losing carriers to execute port requests (including expedited ports).
• Post-Port Routing & Network Verification: Verify ported numbers are live on SkySwitch and remove residual routing.
• Compliance Management: Oversee 10DLC registration, campaign updates, and messaging compliance with external teams.
• Vendor Problem Resolution: Submit and manage SkySwitch support tickets; act as technical liaison.
• Real-Time Client Support: Serve as the primary technical contact during on-site or travel, handling urgent platform requests.

Skills

SkySwitch expertise

Carrier porting

Multi-platform familiarity

High drive & hunger

Thrives under pressure

Strong communicator

Job description

iReply is a remote-first company delivering IT and communications solutions for global clients. We seek a VoIP Implementation & Support Specialist with SkySwitch experience to lead platform migrations, manage day-to-day VoIP admin tasks, and oversee 10DLC compliance.

You will coordinate with leadership and vendor teams, working autonomously from day one. You will handle end-to-end migrations, including data replication, porting, and configuration, with emphasis on rapid issue resolution and