Remote L2 IT & VoIP Technician for MSPs

SCALABLE OS CORP.

Makati

Remote

PHP 360,000 - 480,000

Full time

14 days+

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Job summary

SCALABLE OS CORP. is seeking a Level 2 Technician to resolve escalated IT issues across endpoints, servers, networks, and VoIP services for multiple MSP clients.

You will own complex troubleshooting, configuration changes, and vendor coordination, especially for hosted VoIP environments where experience is a strong advantage. You will manage Windows Server tasks, Microsoft 365/Entra ID/AD, DNS/DHCP, VPNs, and VoIP environments like SkySwitch, while coaching L1 staff and documenting fixes in PSA

Qualifications

3+ years in technical support roles, MSP or multi-client environment recommended.
Strong Windows endpoint and Microsoft 365/Entra ID/AD skills.
Experience with Windows Server administration (2016/2019/2022).
Knowledge of DNS, DHCP, Group Policy and basic network concepts.
Hands-on VoIP experience and familiarity with multi-tenant VoIP platforms.

Responsibilities

Resolve escalated tickets from L1 for desktops, laptops, printers, and standard apps.
Support Microsoft 365/Entra ID/AD user provisioning/deprovisioning, permissions, mailboxes, and basic policy issues.
Perform L2 Windows Server tasks: troubleshoot, review event logs, manage disk space, patching and reboots.
Troubleshoot networking at L2 level: site connectivity, firewall rules, VPNs, DNS/DHCP, Wi‑Fi.

Skills

Windows

Microsoft 365

Entra ID/AD

DNS/DHCP

VoIP

SkySwitch

PSA tools

Networking

Tools

Hyper-V

VMware

Job description

SCALABLE OS CORP. is seeking a Level 2 Technician to resolve escalated IT issues across endpoints, servers, networks, and VoIP services for multiple MSP clients.

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