VoIP Migration IT Support Engineer

Synergyadvantage; Philippines; On-site; PHP 1,227,747 - 1,841,620; Full time

Job summary

Synergyadvantage is seeking an IT VoIP Support professional in the Philippines. The role involves providing technical assistance for VoIP Migration, troubleshooting issues, and ensuring customer satisfaction. Ideal candidates must have previous Technical Support experience and strong problem-solving skills. The position requires a high level of customer service orientation and the ability to communicate effectively in English. Join our team to help clients navigate their issues efficiently while maintaining a strong work ethic.

Qualifications

• Previous experience in a Technical Support role is required.
• Tech-savvy with working knowledge of computer systems, mobile devices, and other tech products.
• High level of customer service orientation.
• Able to deal with irate customers daily without losing patience.
• Strong work ethic and reliability.
• Good English communication skills - both verbal and written.

Responsibilities

• Provide IT support for the VoIP.ms migration project.
• Listen to customers to understand their issues.
• Identify and resolve users' problems with software and hardware.
• Consult with users to determine steps taken in problem resolution.
• Document and track customer issues using a ticketing system.

Skills

Technical Support experience

Problem-solving

Customer service orientation

Time management

English communication skills

Job description

Synergyadvantage is seeking an IT VoIP Support professional in the Philippines. The role involves providing technical assistance for VoIP Migration, troubleshooting issues, and ensuring customer satisfaction. Ideal candidates must have previous Technical Support experience and strong problem-solving skills. The position requires a high level of customer service orientation and the ability to communicate effectively in English. Join our team to help clients navigate their issues efficiently while maintaining a strong work ethic.