IT VoIP Support

Synergyadvantage; Philippines; On-site; PHP 1,227,747 - 1,841,620; Full time

Job summary

Synergyadvantage is seeking an IT VoIP Support professional in the Philippines. The role involves providing technical assistance for VoIP Migration, troubleshooting issues, and ensuring customer satisfaction. Ideal candidates must have previous Technical Support experience and strong problem-solving skills. The position requires a high level of customer service orientation and the ability to communicate effectively in English. Join our team to help clients navigate their issues efficiently while maintaining a strong work ethic.

Qualifications

• Previous experience in a Technical Support role is required.
• Tech-savvy with working knowledge of computer systems, mobile devices, and other tech products.
• High level of customer service orientation.
• Able to deal with irate customers daily without losing patience.
• Strong work ethic and reliability.
• Good English communication skills - both verbal and written.

Responsibilities

• Provide IT support for the VoIP.ms migration project.
• Listen to customers to understand their issues.
• Identify and resolve users' problems with software and hardware.
• Consult with users to determine steps taken in problem resolution.
• Document and track customer issues using a ticketing system.

Skills

Technical Support experience

Problem-solving

Customer service orientation

Time management

English communication skills

Job description

We are looking for aIT VoIP Support to join our team, providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with VoIP Migration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• IT support for the VoIP.ms migration project of existing Business Partners
• Actively listen to customers to understand their issues or concerns
• Identify, investigate, and resolve users' problems with computer software and hardware
• Consult with users to determine steps and procedures taken to identify and resolve the problem
• Applies knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
• Explain highly technical details to customers using simple, understandable terms
• Collaborates with other staff to research and resolve problems
• Document and track customer issues using a ticketing system to ensure quick resolution
• Maintains knowledge of technology innovations and trends.
• Follow up with customers to ensure their issues are completely resolved
• Other duties may be assigned

QUALIFICATIONS & EXPERIENCE

• Previous experience in a Technical Support role is required
• Tech-savvy with working knowledge of computer systems, mobile devices, and other tech products
• High level of customer service orientation
• Able to deal with irate customers daily without losing their patience
• Adept at problem-solving and conflict resolution
• Strong work ethic and reliability
• Ability to multitask and prioritize
• Strong time management and decision‑making skills
• Proficient with computers and hardware
• Good English communication skills - both verbal and written