Senior Remote Voice & UC Systems Engineer

SCALABLE OS CORP.; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

SCALABLE OS CORP. is seeking a Senior Voice Support Desk Systems Engineer to remotely service on-premises and cloud voice systems, including PBXs and voicemail. You will provide advanced technical support and manage client environments end-to-end.

The role requires 5+ years in relevant roles, Mitel expertise, and collaboration platform experience. Duties include planning upgrades, documenting configurations, and staying current with certifications.

Qualifications

• Bachelor's degree and 5+ years of experience or equivalent.
• Experience with Mitel Mivoice Business/Mitel 3300, Micollab, MBG certified technicians.
• Experience deploying and supporting collaboration platforms and applications.
• Experience with Routing/Switching, DHCP, SNMP, etc.
• Current high level industry recognized certifications including at least 2 of the following: Call Control, Voicemail, Unified Communications, or Call Center.

Responsibilities

• Remotely service On-premises and Cloud Voice communications systems including PBXs and voicemail systems.
• Provide advanced technical support to end-users regarding hardware/application issues.
• Troubleshoot networks, systems and applications to identify and correct malfunctions.
• Review client environments and make technical/process recommendations for improving efficiency, performance or reliability.
• Engage vendor’s Technical Assistance Centers as needed and follow proper escalation path when warranted.
• Assist in crafting upgrade plans for client environments.
• Plan and manage service-related work independently.
• Engineer the design, installation, support and maintenance of communication systems to completion.
• Provide on-call support advice and technical support to various users/clients regarding operational/applications issues.
• Create and maintain accurate visual and written client-specific documentation.
• Stay current in all relevant certification paths and up to date with relevant state-of-the-art technology, equipment and/or systems.
• Attend required company and departmental meetings.
• Act in accordance with client policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Skills

Communication

Teamwork

Time management

Initiative

Problem solving

Multitasking

Adaptability

Customer service

Education

Bachelor's degree

Tools

MS Office

Visio

Job description

SCALABLE OS CORP. is seeking a Senior Voice Support Desk Systems Engineer to remotely service on-premises and cloud voice systems, including PBXs and voicemail. You will provide advanced technical support and manage client environments end-to-end.

The role requires 5+ years in relevant roles, Mitel expertise, and collaboration platform experience. Duties include planning upgrades, documenting configurations, and staying current with certifications.